Hotel Hilton Garden Inn di Chicago

Let's start with the check-in. Since we got into Chicago early (9am), we had to wait till 2pm to check in. the hotel was nice enough to keep our bags for free. However, given it would be a walk around downtown for a few hours, we had to repack our backpack. unfortunately during the repack, one of our passports dropped onto the lobby floor. after an hour of panic, as we only discovered the loss at lunch, we got back to the hotel to ask if it was turned in. The check-in person basically just brushed us off by opening a couple of drawers and said he knows nothing. After we got into the room, we called downstairs (Guest Services) to ask for slippers (which they don't have) and also asked about the passport again and they again said no. our last ditch effort was just to give Guest Services our room number and name and ask them to call if and when it is found. Within 5 mins of the our call, a different person called up and said they do have our lost passport. A bit strange that a found passport is given much priority especially when the passport name matches our reservation name. Also at check-in, I overheard another guest was staying 2 nights and heard that they were told that for 2 nights, there might not be a room cleaning as they only clean 'every other day'. For us, we stayed 3 nights and there wasn't any cleaning attempted. I wish they would have told us of this arrangement beforehand and we would have priced this into our calculation. For the room, the carpet was quite dirty and had sticky wet spots on them. We had to place our bed covers down on the floor so that we don't get sticky feet. The A/C was working very well but it just wasn't well designed. There was only a single outlet vent and it was at waist level and blew directly onto one of the 2 beds and it was very loud and came on very periodically. To be fair, we never reported any of these in-room issues as we just didn't want to be bothered moving rooms. The laundry service was somewhat of a bonus as it is free. however, it is at a different location and there was only 1 washer and 1 dryer (for the whole of 2 hotels). Luckily when I wanted to do laundry, it was available. The washing was fine (around 25mins) but the drying was at least 90 mins. Guess when something is free, it cannot be that good. On final day check-out, we were given a late check out which is appreciated.

Had a pleasant stay at this hotel. Staff are polite, helpful & professional. Great location. Walking distance to millennium park, the riverwalk, tour deck of the riverboat ride, food & convenient store. Even the train station nearby brought us directly to Ohare Airport, ticket only $3. Will surely stay here in the future.

Great location from the touristy spots, would have loved it if complimentary water was provided, service is great and staff are friendly

I came into town early in the morning, after a raging party and not enough food. I had been traveling for more hours than I care to admit, and I was running on fumes. All I wanted to do was plop on the bed and nap. And when I got to the hotel, there weren't any clean rooms available that early before check-in. But DeAndre turned that whole experience around! I know he could tell I was running ragged, and he did all he could for me. He let me into the more spacious bathroom so I could change clothes and splash my face with water. He sent me to the restaurant so I could eat. And he gave me my Hilton Honors welcome pack with water early. Then, as I was sitting in the lobby waiting, he noticed me, and as soon as a room became available, he let me know. And I took an epic nap and had a wonderful trip. Thank you, DeAndre!

櫃台人員服務態度良好。飯店設備新穎且乾淨。飯店位置非常理想，離聯合火車站步行僅有七分鐘。下次再來芝加哥還是會住這家飯店。