The St. Regis Chicago

The St. Regis Chicago is a brand new 5-star luxury hotel that sets a new standard for excellence in Chicago hotels. My wife and I stayed one night to celebrate our 25th anniversary and the hotel staff made it a very special stay - upgraded to the John Astor suite with a welcoming gift of fine chocolates and champagne. The suite was incredible with panoramic views of the city, river and the lake. Beautiful large sitting area with a desk and also a full kitchen and breakfast bar. The bathroom was luxurious with a deep round soaking tub and a separate rainshower that could accommodate an NBA player. The bed was very comfortable and we slept well. The concierge helped get us a reservation at Tre Dita, which one of the city’s hottest restaurants. Delicious meal with impeccable service and striking ambience. We enjoyed a delicious room service breakfast to end our stay. We didn’t have time for the spa this visit, but the workout center and indoor pool looked amazing. Having stayed at the Ritz-Carlton, the Four Seasons, Peninsula and Park Hyatt in Chicago for prior anniversaries, we found that the St. Regis now sets a new standard that surpasses the others and we look forward to our return.

We are currently in our last of 3 nights at the St. Regis Chicago and are considering switching to another property for our final night. While the restaurants and drinks have been great, and we loved our experience with the bar service, the hotel service has been abysmal. The view is wonderful, and the room is clean and modern, but this experience has not met the standards we've come to expect from a St. Regis property. Every issue we've encountered has been attributed to "miscommunication with the staff," whether it involved the level of butler service, the courtesy car, or the lack of room attendance. When we get away, we want to leave stress and worry behind, but after facing four separate issues, our stay has become more stressful than enjoyable. We have two more trips booked at St. Regis properties later this year and are now seriously considering trying another luxury property outside the Marriott family.

First, I would like to acknowledge and commend Solange, FNU, Lorry, and Richard Garling. Richard, in particular went absolutely above and beyond. He truly made my experience incredible. He is a gem of a human being. I travel the world and believe in taking care of staff through tipping always, and in turn I expect them to take care of me to make my stay the most enjoyable it can possibly be. And that is exactly what Richard did. Alyssa, on the other hand was extremely condescending and as a suggestion I feel that your staff needs to remove the word "regrettably" from their vocabulary. Clearly it was a word that was taught in St Regis hospitality training I am aware that it's a "kinder" way of saying "No", but it comes off incredibly condescending and rude when repeated multiple times. I have Amex FHR and am Marriot Bonvoy Gold status, which entitles me to an upgrade upon availability. I tipped Alyssa upon check in, and she "upgraded" me to a Superior Room, which is a complete joke of an upgrade and quite frankly insulting. Additionally, upon receiving my Folio bill, I noticed my AMEX FHR $60/day breakfast credit was not removed from my bill. With Amex FHR, I am entitled to $60/day breakfast credit PLUS a $100 experience credit during my stay. The woman I spoke to on the phone (I am not sure what her name was) told me I was "confused". I told her to please do not refer to me as confused and to pull up the list of FHR benefits right now and you can clearly see that she's incorrect. Misty from the spa was incredible. She was so personable. I travel the world and have been to some of the most amazing spas, and she gave me one of my top facial experiences. I only wish i had more time to book a massage with her because her facial lymphatic massage and neck massage during my treatment were amazing. Candace, the hostess at Tre Dita was phenomenal and so sweet. Lastly, 3 days in a row I did not receive housekeeping, or turn down service despite the fact that I called in advance to request it all three days AND even put the make up the room sign on the door. Additionally when I ordered room service and placed the tray in the hallway when I was finished. It sat in the hallway for 5+ hours. I will be giving the St Regis Chicago another shot next time I visit because I am hoping with my constructive criticism and glowing review of some of the amazing staff I mentioned above, I anticipate having a much better experience and hope they can redeem themselves.

I have been itching to stay in this new architectural icon and finally had the chance recently! The service throughout was genuine and helpful. The views from room 621, Deluxe Water View, were a delight and made the River Walk and Lakefront Trail even more inviting to get a few miles in during my stay - both are very convenient to the St Regis. I found the furnishings in the room and bathroom fresh and unique. My only surprise was how bland the lobby is - comparable to an office lobby. There is a check-in desk and oodles of seating, but no gathering space for cocktails. The restaurants and bar options are on floors 2 or 11. But it is a newer property, so perhaps this is in the works. I am absolutely looking forward to returning the St Regis Chicago!

A very nice 5 star hotel located at the end of Wacker. Great views of Lake Michigan and the Navy Pier. A very elegant hotel that will find every staff member treating you with class and attention to detail. This hotel also offers complementary car service within a two mile radius. Arthur (driver) was excellent. His knowledge of the area, willingness to drop and pick up exceeded every expectation. Now the downside. Breakfast at Miru (11th floor) was down right disappointing. I’ve had better service at a Hilton Garden Inn. Breakfast selection is minimal, over-priced, service slow and the food just not that good. Over cooked hash browns, coffee burnt, bacon tasteless. For the three of us the bill was over $100.

The hotel is fantastic. The butler service was also terrific. From the complementary coffee from 6 to 10am and the location was close to michigan ave. The room service butler Andrew was terrific. The hotel restaurant was quite expensive. The breakfast is ALA carte.

This place is perfect. Great restaurant at Miru, staff is excellent, location is perfect, room is awesome, gym is huge and perfectly appointed, spa is top notch. This hotel should be in the 9.5 rating level and it probably will be soon enough.

Exemplary customer service, nothing is too much trouble, situated in an amazing part of town. Surrounded by fabulous restaurants and great stores. Highly recommend Erika at the Spa for the best care and attention to detail for a mani/pedi, a truly immersive SPA experience.

We decided to have a short staycation in Chicago for one night at the St. Regis and had an amazing stay! The property was beautiful and the staff (especially the butlers, thanks Erika!) were quite attentive, definitely what you would expect from a top tier property like the St. Regis. Our room was delightful and the bed was one of the most comfortable hotel beds I've found. The champagne sabrage is a fun touch and made for some great photos. The pool area was very well maintained with plenty of chairs and fresh towels. The location is a little ways from the main shopping on Michigan Ave but we used the house car to drop us off and walked back. We were also able to have dinner at Tre Dita and breakfast at Miru. Two great options without having to leave the hotel, which was perfect since it was cold and raining when we arrived. Overall this was quite a memorable stay and we'll definitely consider staying at this property again for our next staycation.