Hotel Chisago City dengan Kolam Renang

The management of this hotel is just in business for a money grab. They are understaffed and communication is poor at best. There is rarely someone at the front desk and even calling from the desk phone didn't bring anyone to the desk. We ended up sitting in our car for a half hour waiting until someone appeared. Once we did check in the clerk very rudely informed us that the breakfast and pool area was for guests only (2 per room) and for any additional guests there was a fee for both. There was no need to tell us as there was a sign indicating this and we were checking in with only 2 people. There is no cleaning service if you are staying multiple days. I understand this is a new operating practice post COVID (desk clerk told us it was a privacy issue) but it should be communicated. When we asked for clean towels we were told we had to bring the used towels to the front desk in order to receive clean towels as replacements. We talked to other guests and their room was missing sheets on the bed. There is Wi-Fi but the code is not provided on the room key envelope. Most hotels include breakfast hours on the weekends until 10 a.m. but it was only from 6 a.m. - 9 a.m. and a very poor selection. The owner/manager also kept his Jaguar parked in a handicap spot our entire visit and there was not a handicap plate or placard in the car (we knew it was his by the vanity plate). The price of this hotel was definitely not worth it.