Hotel berhampiran Alfa Kids, Chisinau

I booked this hotel for 7 nights and while being there, my trip was shortened by 1 day. My assistant asked if we could shorten the stay with one day and if this would be charged. The hotel manager answered ”We confirm to cancel the last night and it will not cost for this change.” So, I supposed that the last night was not charged. And indeed, the hotel bill was lowered from 18.900 MDL to 16.200 MDL. However, the credit card amount, converted in Euro was equivalent to 18.900 MDL. When asking to correct this, the hotel manager stated that they do charge for the last night because it was a non-refundable rate but they did not charge anything for changing from 7 to 6 nights. (???? non-refundable OK but never experienced a hotel charging for shortening a stay, this was a nonsense argument !!!) In essence, the hotel manager just thought that we would not check what was really charged to the credit card. Hotel Manager: ... do not take people for stupid ... sorry, you just lost one client, ... and I guess others who go through the reviews!

I arrived at the hotel in the afternoon and was quickly checked in by two receptionists who spoke English well. I was soon on my way to my room on the 4th floor. The room was not very large, but nevertheless adequate. Note that some rooms here are even smaller than mine. The room came with a comfortable bed with sockets by the bed, a desk and a chair as well as a safe, a 0,5 L water bottle (not replenished), a minibar and good A/C. However, there was no coffee table or armchair. Wifi was free, fast, reliable and unlimited. The bathroom was of average size and came with a walk-in shower with excellent water pressure and ample hot water both in the overhead as well as the handheld shower. Note that in addition to the usual tap, the shower has two on/off buttons controlling each shower mode. If those are both in the off position, opening the tap will result in no water coming out and then you might think there is an outage even if there is not; just press the button and water will start flowing. Amenities included hand soap, shampoo and shower gel, all single-use, which I much appreciate. A bathrobe and slippers were provided, as well as a dental kit etc. I found the room to fulfill four star criteria nicely. The hotel opened its doors in June 2023, so it is still brand new and everything was in excellent condition. The room was cleaned daily and felt fresh and clean. I very much liked the old school way of featuring the hotel name on everything from towels to dental kits to bathrobes to shoe cleaning sponges. One letdown, however, was that during my stay, it rained every day but the hotel was not at all prepared. They supposedly had umbrellas at reception, but the most I ever saw was one single umbrella, and this when the sun was shining. Great hotels provide umbrellas in rooms, good hotels hand them out at reception on request, but what kind of hotels frequently run out completely? Fortunately, during heavy rain, they were able to find me one in the back after some persistence, but acquiring more umbrellas seems like a reasonable and much needed investment in my opinion. Breakfast was served in the restaurant from 7:30 to 10:30. It was your usual affair and came with both hot and cold options. I especially liked the Caprese salad and fresh fruit. In addition to the usual international fare they had some local items as well. Breakfast gave you a good start of the day and was included in the room rate. The restaurant also serves lunch and dinner at reasonable prices, but I did not try it out. The hotel enjoys an excellent location, next to Cathedral Park. There is a supermarket and a money exchange booth right next to the hotel. The airport trolleybus is a few minutes away on the main street Bulevardul Ștefan cel Mare și Sfânt and will take you to the airport in 40 minutes. Try out restaurant Fuior on the next block, excellent local food in a nice setting. While I was happy with my stay, the hotel felt pricey compared to the competition. I pa

Обслуживание понравилось, дежурный администратор отвечала на все вопросы вежливо и корректно. Проводила до номера , всё рассказала и показала. Также быстро рано утром приняла номер при выселении.

В отеле остановились всего на несколько часов после долгого автомобильного переезда. На следующий день ранний вылет. Прибыли около 23:00 по местному времени. Когда бронировала, то в примечании была информация, что стойка регистрации работает до 20:00 и о более позднем заезде нужно предупредить. На сайте отеля был номер мобильного телефона, который привязан к VIBER, посредством него и связалась с отелем. Первое, подтвердили наличие моей брони, а второе, как выяснилось, стойка регистрации работает круглосуточно. Девушка с ресепшен поблагодарила меня за то, что проинформировала о позднем заезде. По прибытию и при чекауте персонал справился со своей задачей на 💯 %. И чемоданы помогли поднять/снести и такси быстро вызвали ( в отеле нет лифта и для меня это была неоценимая помощь) . Для понимания, я была одна с двумя маленькими детьми. Номер был очень приятный, чистый, свеженький, жаль не успели насладиться. Так как у нас был очень ранний вылет, на завтрак мы никак не успевали. Нам собрали ланч боксы, но вышло как-то несуразно (не удачно/неудобно упаковали их), взяла только йогурты детям. Да и количество сумок превышало количество рук. В любом случае благодарю за заботу, но наверное следует продумать на будущее как более правильно подготовить гостям ланч боксы. В целом было вполне комильфо)))

Моё пребывание в отеле : Лифта нет ,туалетных принадлежностей нет ,салфеток нет ,воды не дали . Хорошо что рядом ,пошли и купили .Всё на сайте написано, что включено в стоимость ,а в живую этого нет.Единственный плюс -чисто . В номере на кровати ,матрас ужасный ,весь в пружинах ,лежать просто невозможно . На ресепшене девушка Юля ,не приветливая ,даже не поздоровается и это сотрудник ресепшена ?!Как будто к ней домой пришла. Внешний вид не соответствует отелю ,не презентабельно ,даже нет бейджика имени (и я это на минуточку 4 звёзды)Она даже не сидит на своём рабочем месте ,постоянно её нет на ресепшене.Хочу обратить внимание руководство отеля ,кого они берут на работу .А так можно остаться и без клиентов .Никому не рекомендую за такие деньги ,останавливаться в этом отеле .

Located very close to the city center, Hotel flowers it’s very nice place. The room are very clean, staff is kind, also restaurant has an interesting menù with local dishes of course. I would like to strongly suggest this hotel for your day in Chisinau (both for business or private). A+++

Stayed a total of 8 (5+3) nights - this was my base for exploring Moldova. Located a short walk from the main railway station, many shops and restaurants, and a longer walk from the main city sights. Secluded and quiet location. Very spacious rooms. Amenities included refrigerator and electric kettle. Sufficient number of electric outlets. Comfortable bed and pillows. Well lit desk areas. Bathroom with everything in working order in the first room, slow draining shower in the second room. Plenty of hot water and good water pressure in the shower. As for the negatives, both rooms were on the top floor and had sloped ceilings and sky lights. Especially in the second room, the sloped ceiling came down very low especially near the table area, and I hit my head a couple of times. The sky lights make using an eye mask essential if you don't want to wake up very early. Both rooms had big metal saddles between the room and the bathroom, which can cause tripping, especially at night. Good wifi. Pleasant, helpful staff. Overall a very good value.

It was my first time in Moldova. Any member of staff I came into contact with, either on the front desk, or in the bar/restaurant spoke very good English. The staff on the reception were particularly helpful. They were happy to help with a late check out as I'd a late flight and also with ordering a taxi to the airport. The room was spacious. Large bathroom. Comfortable bed. Coffee machine and a kettle in the room. Minibar is well stocked with snacks if you don't want to walk to the shops (although there are shops within walking distance of the hotel). Handy location for the train station. It's within walking distance if you get the overnight train from Bucharest. City centre a bit of a walk, but not too far. About 20 minutes walk to the Triumphal Arch. About 30 minutes walk to the Museum of Ethnography & Natural History. Overall, one of the nicer hotels I've stayed in. The reception staff in particular are brilliant. Nothing is any trouble for them and I'd gladly stay again.