Hotel Banyan Tree di Chongqing

We arrived at the hotel and received a wonderfully warm welcome from Mr. Allen Fung. He even added me on WeChat for easy communication, which was a thoughtful touch. Unfortunately, when I entered the room, the light tube flickered in an unsettling way. Mr. Fung immediately sought out a technician to resolve the issue, but unfortunately, they were unable to fix it. In a gesture of genuine concern, he upgraded our room, which we truly appreciated. What stood out to me even more was how Mr. Fung personally helped us move our luggage to the new room. He consistently checked in on us throughout our stay until we checked out, making sure we were comfortable. This level of attentiveness and care made our experience memorable, and I can honestly say it was one of the best hotel services I've encountered during my travels. Thank you, Mr. Fung, for your exceptional hospitality!