Pengguna Tetamu
31 Oktober 2024
The room itself was beautifully decorated. Very good location too in the city with lots of shops & restaurant around it. However, the service provided, leaves much to be desired. We specifically paid more to book a high floor larger room (53 or 54 floor and 45 to 50 square meters) with early check in. Imagine our surprise when we arrived at 1150am, we were informed our room was not ready. In the end, we could not wash up & had to leave our luggage first in our friend's room, who surprisingly can check in despite paying less & not requesting for early check in. We left to explore the city & came back to check in at 1730pm. It was ridiculous when they told us the high floor room was smaller in size. This is totally contradictory to what we booked. We were showed the 53th floor room before going to see two 48th floor rooms. We finally settled on the larger room with a bigger window (4816) as we were tired & had no choice but to accept the room. Note that the room was still normal size (definitely not 45 & above) & obviously not at the 53th floor. It was extremely convoluted to get to the floor as we had to change lifts. Room 4816 itself was good & the shower was huge & powerful with a comfy bed. If not for the false advertising when we booked the room, it would have been good.
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