Ulasan Frence Garden Hotel

Jawapan daripada Pihak Penginapan: 尊敬的賓客您好！FLS就是您的家，是您的避風港灣，是您的温馨小窩，是您身心休憩的一隅。FLS希望用貼心和暖心的服務，讓您每次入住都能享受無微不至的照顧，感到家的舒適，成為您心中的那個家外之家，期盼您的下次回家；感謝您的5分鼓勵哦！

Jawapan daripada Pihak Penginapan: Dear [Pollen]: Thank you for your detailed feedback and sharing. We apologize that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management to identify deficiencies in subtle aspects, maintain positive aspects, and improve deficiencies. We deeply apologize for the complex terrain of Chongqing. If you need any assistance, please feel free to contact the front desk to provide you with sincere service. We hope to have a brand new experience when you check in next time. We sincerely invite you to come again.

Jawapan daripada Pihak Penginapan: Dear [Fen]: Thank you very much for your stay and detailed comments. It is the supervision of careful guests like you that enables us to constantly discover deficiencies in our work, correct them and make progress. We regret that your expectations were not met during your stay at the hotel. The hotel has begun to deal with the relevant issues. We are looking forward to your visit again and we are always waiting for your next visit!

Jawapan daripada Pihak Penginapan: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。

Jawapan daripada Pihak Penginapan: Dear guest, hello! By chance, we met you. By chance, you chose us ,There are too many choices in life, and every choice you make is a fate. Thank you for the fate that brought us to know you Intimate, your care will surely reap the warmth of a lifetime. Looking forward to meeting you again!

Jawapan daripada Pihak Penginapan: Dear guests, hello! FLS is your home, your safe haven, your cozy nest, and a place for you to relax and unwind. With thoughtful and caring service, FLS strives to ensure you enjoy meticulous care and the comforts of home every time you stay. FLS will become your home away from home, and we look forward to your next visit. Thank you for your 5 ratings!

Jawapan daripada Pihak Penginapan: We are very sorry for the unpleasant experience. We have received your feedback and will try our best to improve. Thank you for your valuable suggestions. The rooms you booked are all on the first floor, below which is a three-story underground parking garage. We are very sorry that you felt a musty smell. You can book our Deluxe Twin Room, which is on the second and third floors, so the musty smell may not be as strong.

Jawapan daripada Pihak Penginapan: Dear guest, First of all, we sincerely thank you for choosing to stay in our hotel and taking the time to provide us with valuable feedback. We are very sorry to learn that your accommodation experience did not meet your expectations. Please believe that we are always committed to providing guests with high-quality services and a comfortable accommodation environment, and your feedback is crucial to our improvement. Regarding the kettle and hair dryer issues you mentioned, we have carefully recorded and conducted an internal investigation. We are well aware that every detail is related to guest satisfaction, so we will take immediate measures to rectify and ensure that similar problems do not occur again. Regarding the room rate issue you mentioned, because you told the front desk that it was already past 20:00 in the evening when you checked out, the full-day room rate would be incurred. The next day, Ctrip coordinated to handle the room rate. Our hotel leaders apologized for not being able to satisfy you during your stay and gave you a refund compensation. Once again, we apologize for the bad experience we brought to you and look forward to the opportunity to provide you with more satisfactory services. If you have any other suggestions or comments, please feel free to share them with us, we will humbly accept and work hard to improve. Thank you for your understanding and support! I wish you a happy life!

Jawapan daripada Pihak Penginapan: Dear [Pollen]: Hello! Thank you for your encouragement and recommendation to Florence Garden Hotel! The gold medal and silver medal are not as good as your praise, and the gold and silver cups are not as good as your reputation. We will not let you down! Wish you all the best

Jawapan daripada Pihak Penginapan: Dear [Pollen]: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!

Jawapan daripada Pihak Penginapan: Thank you very much for your praise for our hotel. We will continue to work hard to improve the quality of our service and bring you a better stay experience🌹

Jawapan daripada Pihak Penginapan: Dear [Pollen]: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!

Jawapan daripada Pihak Penginapan: Dear [Polen]: Thank you very much for choosing to stay at Florence Garden Hotel and giving us a good review. The hotel staff is committed to providing you with a cordial and thoughtful stay experience and sincerely look forward to your visit again!

Jawapan daripada Pihak Penginapan: Dear [Pollen]: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness that this journey has brought you. This is what we service providers have been pursuing. This will also become our motivation to continue working hard and making progress. We look forward to serving you next time! We will definitely do better to strive for your perfect five points next time! Wish you: well!