Hotel berhampiran Ferrymead Heritage Park, Christchurch

We stayed at the hotel for 4 nights just recently, first arrived at the hotel, the reception was polite enough but not as helpful as any front desk staff coud be. The room was clean and comfy, location was fantastic, environment was superb (quite, few hote guests). But somehow my wife lost her wedding ring from our room. We only noticed by the end of the day, and should have picked up earier. Mr. Sui Beng Teh, the hotel manager, made it even worse from a travellers point of view. He has the worse attitude to the whole incident, instead of offering his empathy, he pushed responsibility back to the hotel guests who lost the wedding ring in his room at his hotel. His passive aggression is throughout all the poor google review! He reacted bluntly when questioned about CCTV other than the door access record he could provide immediately, being agreesive at his answer and attitude towards to someone who turned over the room to just look for the missing ring. He was not friendly, empathatic nor welcoming despit he is in hospitality industry. Im not blaming at anyone here or making any accusation on anyone but he as the hotel manager was the only one we could seek help for in a foreign country, and he expected us undedstanding how police and system worked here. To us, he made us sound like ****** and being forgetful on our own properties.

Stayed at Fino in a 2 bedroom corporate apartment with a colleague for three nights to attend a conference. I will start by saying the location was excellent as our conference was across the road. PROS: The reception staff were outstanding and extremely polite. The apartment was a good size and worked well having two bathrooms. The kitchen had everything you needed for a short stay. CONS: Bathrooms - grouting between the tiles was filthy, no where to hang your towel except over the toilet - yuk, the toiletries on the web page were not what you got - cheap dispensers on the wall of the bathroom that were empty so no way to wash ourselves on the first morning as there was no body wash nor soap. Had to ask twice and chase the cleaners to get them filled with poor quality product. No where to put your toothbrush or toiletries except to close the toilet seat and use that - yuk. The shower in the ensuite was in a very high sided bath and the shower head was so low that I had to get on my knees to wash my hair (I am only 5 foot 4). The main bathroom shower over the bath was broken and while my colleague was trying to shower very hot water was coming out the bath tap burning her feet - we brought this to the attention of the reception staff who said it would be fixed while we were out - but it wasn't. Bedrooms: no power points (in the entire apartment) that are close to a mirror to use hair dryer. Bedding was clean. General: apartment very sad and needs a good revamp. Lots of marks on the walls, missing paint, worn carpet, uncomfortable couch, damaged benchtop in the kitchen, very few coffee sachets left (enough for one weak coffee each). Had to ask to get more. We paid over $300 a night for this run down apartment with few amenities. Apart from the nice reception staff and the location I could not recommend. The pictures on the website do not represent what you are getting.

Excellent location to explore Christchurch attractions. Very clean and well appointed room for an excellent price (I was wondering what It may be getting into). The room quality was a 3+ star for US standards. The only negative is the lack of parking (only offstreet parking or may have to drive a block away for parking). The clean room, friendly staff and excellent location and the overall niceness of Christchurch and it's people in general made us quickly get over the initial stress of trying to find a place to park. Thank you Sameera!

The owner was very friendly. The room, while a little dated, was great for the price - especially with the spa bath included. The room was also spotless. Town is a little bit of a walk away, but the spa made it all worthwhile. Handy to Edgeware village if you need to do any grocery shopping.

The good: location, comfort. The not-so-good: The room is a little dated and some of the kitchenware had not been washed well. The great: service and staff. They’re really friendly snd helpful!

DATE OF TRAVEL: July 2023 Stayed here for 10 days on a business trip. Room and bathroom was great but the beds are awful. They are not attached to a bed head and are an ensemble base only so they move around. I had a better sleep in a motel in Timaru, which is a shame because working 10 hour days, staying in a 5* hotel, one would think you'd sleep like a baby. Fortunately the shower's high pressure and the bath were great, Apart from that, the hotel grounds is beautiful with ample parking. My room had a veranda which I liked to sit on and watch the traffic go by. I had requested a microwave so as to meal prep due to my diabetes and this was in there prior to check in which was great. Hotel is just around the corner from a heap of restaurants and Westfield Ricccarton and right next to Hagley Park which was great for a morning walk. In room dining was fine, nothing special. I tried the breakfast buffet in the restaurant on the Saturday and it was lacklastre. Didn't end up going back. Plenty of cafes around anyway. All up, I rate my stay there 4*. The facilities were great, the requests were met eagerly and the bathroom was fantastic. The room itself is really well appointed but the bed is awful which detracts a star. I'd stay there again with my wife though, maybe bring some *****s to attach to the bed legs to stop them from moving around though!

Everything about Lylo Christchurch has been good except there is no storage room to keep your luggage, however locker is there to rent with $2 per hour. Room is really clean and neat, comfy, everything just perfect (except the walking distance to airport need around 15 mins and is pretty straightforward right from behind the hostel) . Overall all has been a good experience, thanks Lylo!

We needed to be close to the rental companies and this place kind of was. Very basic but clean. Very small room and bunk beds. Did the job for us.

It's my last stop before I fly back home for good after a 2 weeks holiday in NZ. It's a total disaster experience as the lady restaurant manager (working on 23 May 2023, 9pm), was plain rude when I approached her politely wanting to ask her whether the restaurant was still operating since it was late already. She was then holding a tray of empty cups, gave me a stare, and whispered an insincere 'sorry' with a frustrated facial and dashed right past me. Mind you, there was only 1 table of 2 guests in the entire restaurant. Not wanting to spoil our mood further, I have decided to walk away calmly, be the bigger self, and head to the bar instead. Honestly, it was totally not the busiest day since it's a Tuesday evening, the bartender was so impatient in trying to wait for us to make our orders (we are only ordering 2 drinks my dear), he wasn't helpful in trying to provide alternative (since one of the drinks we wanted is OOS) or wait for JUST another minute for us to look through the short food menu quickly to decide what food we wanted to add on to our order. He quickly decided to push us to the restaurant if we wanted food. Hello? If we were ordering drinks at the bar, why would we want to order bar food to eat at the restaurant? Perhaps we aren't looking too groomed to garner his prestigious service that's why he was pushing us away? My goodness... this is the worst ever experience I had in my entire stay here. Every other accommodation service staff we have met was friendly, polite, and treats us with loving respect. I honestly do not expect a reputable hotel to have such horrible service.

Is just walking distance to the Christchurch airport (less than 5 mins). There are a big Woolsworth Supermarket and many eateries around the area too and probably takes about 10mins to walk from the hotel. Hotel room is spacious and clean , modern and price is reasonable.