Hotel Novotel di Christchurch

I stayed at this hotel again principally because it is an Accor property in the CBD (as I am an ALL Platinum) - but that is really about it. The hotel is passable for what one expects of a Novotel, but it is getting quite dated and the carpet stains in the room are too pointed a reminder of the hotel's age. The bed is soft and the generous number of pillows and cushions make for a very comfy night in. While it is in the CBD, it is a fair walk from most places of note in the city. Since my previous visit, the reception staff have improved in service and manner. I was disappointed that as I left a shirt in my room's cupboard, I had to call a few times to follow up on its search as the promised return call did not come until I called again (the shirt was never found). What is most disappointing is the restaurant. While the quality of the food is acceptable, it is quite overpriced for Christchurch and the restaurant's setting. Despite only having a handful of tables for dinner, I had to approach the wait staff when I wanted a table, to order, get a drink, or receive the check. Similarly, the bar staff are not as proactive as one may expect to come to tables and take drink orders, even when one is the only patron at the bar. My biggest complaint is the breakfast. On one of the mornings I even had to set my own table. Empty juice dispensers are not refilled for quite some time; the only eggs served are scrambled, the only non-meat ”hot” offering are potatoes and beans. Perhaps there is is a concern that some patrons are allergic to tomatoes, green leaves, salad, vegetables, and mushrooms? After two nights I moved to another hotel in Christchurch and am much happier.

Staff is very friendly and check in on counter was fairly easy. The staff saw that we had a lot of luggages and let us bring the airport trolley to our room. So the next day we just push the trolley from hotel to airport. Which is very convenient for us with many luggages. I will definitely come back this hotel again for next stay due to the location and friendly staff. Hotel buffet was good too. And nice view from the restaurant.