Hotel berhampiran 20th Century Theater, Cincinnati

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

Penginapan yang hebat secara keseluruhan. Tempah untuk ulang tahun staycation. Bar atas bumbung ditutup untuk sepanjang musim yang mengecewakan memandangkan itulah sebab utama kami memilih hotel ini. Anehnya tekanan pancuran itu benar-benar menyakitkan. Walau bagaimanapun, perkhidmatan dan kakitangan adalah hebat dan mesra!

We had another amazing stay at this property. The room was very quiet, even for being right in the middle of downtown. We had a minor challenge when checking in with the valet process, but the next morning Tom was the hero and fixed everything and retrieved the car and record time!

The service was excellent! Super clean and convenient. Had both dinner and breakfast and both were wonderful! A beautiful hotel and I would highly recommend it.

Saya tidak begitu gembira dengan penginapan ini. Saya telah tinggal di tempat yang lebih murah yang jauh lebih baik. Tiada mesin layan diri. Restoran di lokasi mempunyai kapasiti yang sangat terhad. Tempat letak kereta yang mengerikan. Kereta kami dipecah masuk. Lokasi berdekatan dengan pusat bandar tetapi saya tidak kagum dengan Hyatt. Bilik adalah sangat kecil. :(

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

I was going to chalk up my experience as an isolated incident and let it fade away. That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room. We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out. When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay. Customer service/satisfaction is becoming non-existent .

性價比很好，乾淨

Kakitangan sangat sabar di Holiday Inn. Harga hotel adalah lebih baik dengan perjalanan daripada dengan hotel itu sendiri.