Pengguna Tetamu
6 Jun 2024
Where to start…… this “all inclusive” hotel is more “part inclusive” the most basic things are “included” everything else you have to pay for so bring lots of money. The food was so bad I can’t even begin to explain, they advertise that they have 3 restaurants but only 1 was open the entire time and the timings were 6am-9:30 for breakfast so don’t even think about a little lay in on your well deserved holiday! 12:30-14:30 for lunch then dinner didn’t open until 19:30 in between this time there wasn’t any free options and as the hotel is in the middle of NOWHERE you have no choice but to wait, so this is not very child friendly. Also when we asked about the other restaurants the staff seemed scared to say there weren’t open, however if we had known this we may have booked a different hotel.The food quality was not only repetitive but it was bland and often not edible! Also because only one restaurant was open you’d have a massive rush of people all at 19:30 and this would cause queues and meant they ran out of food often. The rooms were basic but clean and the views were lovely. The hotel is very big so everything is very spaced out so again not very child friendly. As the hotel was in the middle of nowhere and they charged ridiculous prices to get into towns unfortunately we ate in the hotel a lot and this ruined our holiday, I assumed as Italy is a great country for food that the food would be decent at least but NO! The majority of things were closed. The staff at the bar areas were so rude and almost acted like if you weren’t paying they didn’t want to serve you, the limited amount of options on the all inclusive menu for drinks was ridiculous and at one point we were refused drinks due to the staff changing the colour of the wristbands and no one thought to update ours? The cocktails tasted like crap! And again the options were so limited! The cleanliness of the hotel was good however the ANTS are everywhere and they do get in the rooms which was annoying the whole holiday. The air con in the rooms was rubbish. The entertainment staff were nice and friendly but the children’s entertainment didn’t start until 9:30pm! Is that a joke? The pool areas were regularly closed for some unknown reason and at one point I think the guests were getting annoyed because they just lifted the barrier and got in anyway. The excursions are a total rip off so we didn’t even bother booking anything. If you want towels in your “all inclusive” hotel you have to pay €3.50 per towel plus €10 deposit?? Erm since when? The walk ways are so uneven and crooked, my sister fell and sprained her ankle due to this, I know this is something that cannot always be helped but you’d think they would do some maintenance to the area. For the price we paid for this hotel it was completely not worth it and it has put me off ever returning to Sicily or Italy in general, I’ve seen lots of people say Italians are very rude to tourists and I did see it first hand on holiday, it was
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