Hotel terbaik di Main Beach, Queensland

Decent hotel, nice location

STAY HERE AT YOUR OWN RISK. The room at this resort harmed my children, was extremely poorly maintained and the customer service, and lack of care from management, was the worst I have ever experienced. We paid over $600 a night to stay in a 2 bedroom apartment and here were all the issues we experienced: - The room had multiple maintenance issues, many of which are a health and safety concern, and two issues brought physical harm to our children: there was an issue with their fridge which did not keep our food at a safe temperature causing our children to be sick. After bringing this to their attention there was no concern showed for the wellbeing of our children, no apology made, instead they told us that our matter was not urgent and, even worse, placed the blame on us, accusing us of “tampering” with their appliance. Why I would tamper with an appliance to cause my own children to be sick is unfathomable to me and it is clear that placing the blame on the customer was to avoid the very reasonable request I made of being reimbursed for the food that was wasted due to their faulty fridge ($81 for fridge items and $62 for breakfast out when we discovered that the milk had gone off despite being in date and only recently being opened). A small compensation in the scheme of an over $6600 stay. My child is still suffering medically a month after the stay and the manager has told us to employ a solicitor and that they will not compensate us. The hot water tap in the ensuite was broken, when rotating the tap to turn it off, it never turned to be completely off, instead it continued to rotate and the hot water came back on full blast scalding our child (a plumber came 3 days later to fix it, there was no apology made based on the harm that resulted). After the ensuite shower issue we then used the main bathroom shower which was blocked and caused flooding all over the bathroom and carpet into the hall (carpet remained uncomfortably wet for 2 days after this incident). Other maintenance issues included: the light globe in the laundry was not working upon arrival, there were insufficient kitchen utensils / supplies which was resolved when we informed them (one would think this would be checked beforehand), the child safety chain on the loungeroom blinds was broken, the door stop on the front door was broken, there were stains all over the carpet, holes in almost every wall, ripped cushions on the outdoor furniture, and the cot supplied (at additional cost) was musty and had cobwebs on it requiring me to clean it. - The spa in the common area was filthy. - Check in time was 2pm, at 2pm the room wasn’t ready, it was still being cleaned. Reception said that they would message us when the room was ready. Never received a message. - The room was supposed to supply milk, dishwasher powder, dishwashing liquid and laundry liquid. These were not supplied and we had to request them. The milk had not been delivered and then was never supplied. For your own

These apartments are a good size and the one we stayed in had a well equiped kitchen. The pool/BBQ area is new and well kept, and the communal areas are really smart and well tended. Access to Tedder Ave is good, the view is impeded now with a large block opposite, and there was some construction noise. Road is busy, and at the weekend everyone with a noisy vehicle parades up and down until about 3am. The issue we had was with the management, and on the basis of this I wouldn't stay again, and have rated according to how the whole experience made me feel. I contacted them a month out to discuss bed arrangements, as there was flexibility in how these were made up. The manager advised that we would not be able to do this with an ******* booking, though the ******* site clearly gives the option or 2 double and 2 single OR 1 double and 4 single. The manager was negative about ******* bookings and asked me to cancel and book direct. He sent a text asking for AU$650 extra to put us in what he advised was a superior apartment on a higher floor, and advised we were currently booked for level 2, though on the phone he said it was level 3. I advised we hadn’t the budget for this and wouldn’t be cancelling the ******* booking as this gave us cancellation protection, a strong incentive for our booking. The day before travel he contacted me to ask about bed arrangements as if he had never spoken to me before. He was happy at this time to accomodate the requested bed layout, and said he would be putting us in the better apartment on a higher floor that had been previously mentioned (though he didn’t relate to the previous conversation). He didn’t ask for additional money at this time for this supposed better apartment. He was aware that I was arriving alone. When I arrived he immediately shut reception and said he was going to show me what we had booked, and what we could have. He took me to a 2nd floor apartment which was truly awful, and then up to a 13th floor apartment which was significantly better. He then asked for extra money to put us on the 13th floor. I felt so under pressure, and had so been dreading arriving on my own, I was concerned at this point that he would simply refuse our booking or put us on the level 2 unit. He then said “surely it’s worth an additional $100?” I agreed to pay this just to put a stop to this harassment; he isn’t exactly the friendliest person, which felt more intimidating. After the stay, which was absolutely fine though I felt on edge everytime I saw the owner, I found I had not received any ******* points. ******* stated that my booking had been cancelled, even though I could demonstrate that I stayed at the property and had paid them according to the ******* booking arrangements. The manager had cancelled this booking, even though in our first conversation I had specifically told him that I wouldn’t be cancelling the ******* booking and did not want him to do so. To make matters worse, I have been

Unit 10A family of four, two adults, two teenagers, 5 nights. A beautiful stay! The view was gorgeous from both balconies! The apartment spacious and the facilities (2x pools/tennis court/ sauna / spa were perfect after a long day exploring. Check in was warm and welcoming and the secure car parking great. Some items in the apartment were looking old like the curtains, but didn’t impact the stay. Furnishings were lovely and beachy and the beds comfortable. Living area and main bedroom has aircon, all spaces have ceiling fans. Washer and drier was useful for the longer stay. Would absolutely stay again. Accessibility: the unit is not wheelchair accessible, but isn’t advertised as such. The shower both have larger lips to step over as do the balcony doors. The two pools and spa have handrails into them which was a great support.

Taking into account that we had those massive storms on the Gold Coast and that it appeared to be in the middle of an improvement with new beds. I was extremely disappointed that the air conditioning units, to put it bluntly, were filthy! The two units, even though they were good brands ( Panasonic) when checking the filters, looked as though they had not been cleaned for over 6 months. The filters were CLOGGED with dust and dirt, which made them highly unhealthy for the occupants staying there. The filters had the potential to harbour various air pollutants such as dust particles, pollen, odour, and even bacteria. If you have people allergic to any of these particles, then it’s certain that they have the potential to be affected. For instance, people with asthma or certain allergies might start experiencing difficulties staying in the apartment. Also, some of the bacteria that might make their way into your apartment might cause diseases. When the air filter is dirty, it means that it can’t sieve out the dust, pollen, and other particles from the air. Consequently, the quality of your indoor air is reduced. This means that the air being blown through the vents contains various dust particles and microorganisms that might be harmful to people in the apartment. I know this as I have sold a/c units for over 40 years. I have now retired.

Excellent service, food. The pool was great, too. Excellent breakfast buffet. The seafood buffet was overpriced compared to the food options they had, but otherwise a very comfortable and happy stay in the hotel.

Used to be called Versace hotel but changed now. Service was good and the room was spacious. Breakfast buffet was good too!

Location is perfect for families with cars. Public transport does not reach the hotel. Amenities are kids friendly except that the buffet breakfast is very busy during holidays. We queued 15-20 minutes each time. The greatest thing is you can come back and have a nap after half day in SeaWorld,recharged and resume. We came back to change our wet clothes from the boat fight ride. We love it, will come back. 对没车族不太友好，公车在一公里外。每次出行都要等Uber或步行。酒店设施对小朋友很友好。缺点是假期时自助早餐很忙，排队要15-20分排队。最方便的是去sea world可以中午回来休息，下午再战。我们回来换了打水仗湿了的衣服，该睡了一觉。很是方便哦。推荐，会再来的。

Loved this hotel Got an upgraded room which had amazing views from the 53 floor Kitchen is well equipped, pools are lovely and location is close to glink so you can leave the car in the parka Fe We also used lime bikes to cruise over to main beach and beyond