Hotel terbaik di Old Reynella

Location of the hotel is great, have supermarket and restaurant nearby with walking distance. I do enjoy the stay given the price of it, it's acceptable. However, 2 light bulbs not working in the room, we let the staff know, and the staff only say: sorry, I couldn't change the light bulb, maintenance staff is working tomorrow only. I do understand that, but, maybe he could go and check if there is any room available for us to be moved to instead of just leaving the room like that.

酒店位於公路邊，非常好找，車可以直接停房間對麪，服務熱情，周末酒吧有現場演唱，環境不錯，餐廳菜有點貴，晚上睡覺安靜，沒有廚房，距離酒庄比較近，應該我是第一個點評留言的！

Excellent Facilities with wonderful water slides for kids.

Booking on Trip.com was smooth, although I paid up front and the hotel didn't realise this and emailed to ask me to make payment. Check-in staff were lovely, very helpful and courteous. The map with instructions to get to my room was a little hard to follow because the security door's keypad numbers were invisible in the afternoon sun until I pressed on the keypad. The single room was fine, basic but clean. I found the mattress very soft (prefer firm mattress), so my back was a bit sore. I had a great Bibimbap for dinner in the downstairs bistro and appreciated the 10% discount. There was some mechanical noise from a machine outside overnight so I didn't open the window for fresh air, though I normally would have. Great location by the sea and on Jetty Rd!

The room and hotel were lovely. Reception staff were great and coffees from the bistro were well made and tasty. I only had a very quick overnight visit to Adelaide, and really only used the hotel as a place to sleep. Bed was comfortable and room was large. I believe that public transport is nearby, but did not use it or have any chance to explore the immediate area. As far as I know the bistro/coffee shop is the only added feature the property offers.

Hotel room is good, but bathroom needs to have more hangers for towels and clothing. Breakfast included, very big portion, taste good.

Great unit. Had lots of room and everything you need plus more. Perfect location for visiting family. Will be staying here again.

This is a beautiful Hotel in a fantastic location. It is truly superb however my experience with the staff was below par. I had to ask the cleaner not to talk incessantly and loudly outside my room at 8am in the morning. Breakfast was sloppily served and the breakfast buffet area was disjointed so people and plates are bumping, the omelette ordering system wasn't explained and the staff looked at me like I was stupid and causing them inconvenience. The pancake maker needs servicing. The CEO of the hotel was talking to his staff at 10:15 am which was 15 minutes before breakfast service stopped. I recognised him from his picture on the TV in the room saying how privileged the hotel was to have us as a guest, however he didn't smile at his guests or stop and say hello and ask perhaps how our experience was. He was aloof and disinterested and I think that is how his staff act too, eg the cleaner was not genuinely sorry for causing the early morning noise, nor was the reception staff truly respectful when they allowed a one hour room use extension but forgot to apply the extra time to the key lock so I was locked out and had to come down 8 floors to rectify get access to the room. The hotel has an offer that if you do not get your room serviced on a 2 night stay then a $10 food voucher applies. Well, that exercise turned out to be like stealing gold. I was eligible for $20 as I had books two rooms but staff were really reluctant to acknowledge this offer. It's a great idea as it saves them costs to launder sheets and towels and also saves costs to clean the room and replenish toiletries. I don't know why they appeared so reluctant to honor it. Except for staff and customer service this hotel would receive a five star rating from me but now only a three and a half.