Hotel terbaik di Sapphire Beach

You will not find a better place to stay in the area, forget expensive hotels. Wonderful hosts in Robert and Phyllis. Robert cooks a fabulous breakfast. The rooms are fabulous with everything you could possibly want, no silly little bottles of shampoo etc, big generous bottles of premium products. You even get a lovely swimming pool. A lift is very handy too. The beautiful beach is just a short walk away. This was our second stay and cannot wait to book again.

地點在高速公路附近的加油站旁邊 不是很好找，房間很大，很乾淨，但是不提供WiFi，而且那邊手機幾乎是沒有訊號，櫃檯沒有人，必須使用英文跟工作人員簡訊溝通

Saya mendapat bilik dengan pemandangan laut yang hebat. Saya dapat mendengar panggilan lautan dari dalam bilik. Anda boleh berjalan kaki ke pantai dari hotel dan kemudahannya: kolam renang dan tenis dan gelanggang golf hebat. Sangat berpuas hati dan pasti mengesyorkan orang lain.

What a beautiful destination !!!!! From the moment we arrived it was amazing Never have we stayed anywhere that has put so much thought into making your holiday a memorable one The rooms were spotless with comfy beds . The kitchen had everything we needed even a sandwich press You had access to the laundry (free use of the washing machine and dryer) and also there was a cupboard that was stocked with board games books and tennis rackets balls etc The pool was amazing and open till 8.30 and there was a bbq , tables and kitchen area which had plates cutlery etc so all we needed was to take our food which was great . The beach was just a short stroll and so picturesque. We were lucky to see dolphins on 2 occasions . Thank you to all the staff at smugglers for the efforts and personal touches you provide We will definitely be back ……. We travelled with our son and 5 year old granddaughter. Stayed in 2 b/room apartment on the ground floor

Wish I’d have read them everything is true. This is not a luxury resort. Tired old dirty rooms. No staff anywhere. No gym access. Unusable internet. No assigned parking and not enough spaces. But best of all many people live here permanently and they do not like visitors. One resident came INSIDE our room as we brought in our cases and told us off for banging the door. We had been here under 2 minutes. Another resident ambushed my daughter parked by lift unloading her cases with a tiny baby and 2 year old told her off too. Within 90 seconds of arrival. Literally they patrol the place looking for chances to discipline visitors for actually being here !! Nice grounds but horrible atmosphere- rudest barmaid in the bar rude to coworkers and guests went for 1 drink and left. Yes we asked for our room to be cleaned to give the place a chance to step up before complaining and someone came and cleaned one window and sprayed a scent to cover up curry smell but couldn’t get rid of it. Staff are hidden and only available via mobile phone. Ghastly. Do not go. It is not a resort experience!

Overall,  a pleasant stay,  in a beautiful location,  but with a few much needed upgrades, it could be so much better.  The grounds around the resort were lovely.  The check in process was friendly and quick. Directions to room a bit vague.  Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine,  but wifi virtually non existent).  Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full,  over flow car park full.  Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door.  Very dissapointed in room on arrival.  Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom,  what we got was old and dated.  An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water.  It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests.   The kitchen was fine,  but had no overhead cupboards, splash back etc like in the photos on the internet.  I messaged reception about my dissatisfaction with the room, but received no reply.  The rest of the room was nice, and very clean. The bed and pillows were very comfortable.  The views to the golf course and lake were nice, and was good to have a balcony.  The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though.  We did not watch TV at all,  as knew Netflix etc would not work with no Wifi.  The fridge was not stocked at all,  apart from 1 tiny bottle of long life milk.  No water,  soft drink or any form of mini bar.  Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail,  this could be an amazing resort,  but at the moment,  I was very let down,  especially since our room didn't match what was on the internet.  Reasonably priced though. 

Service poor behind the bar and a bit slow at times Over priced considering no table service for drinks or cocktails as had to wait at bar for drinks Staff seemed a little over whelmed and stressed by the amount of people Food in restaurant was average and a bit overpriced. Breakfast was delicious and had a great range on offer ,staff were pleasant and helpful . Reception staff were exceptional on the Saturday and Sunday checking out. A very nice resort but the standard has gone down since last being there almost 12 months ago .

Location to the shopping mall is very good. The bed was comfortable, clean and we had a good night's sleep, however, it was downhill from there. The room was very old- fashioned and dated with lots of dark brown brickwork. The shower only just worked. There was no Foxtel or other streaming services. The pool was full of leaves and bark from the trees next door. It was okay for a one night stay enroute to Sydney, but if I was staying for a holiday I would look around for something better

Quiet room, 2 x QB's, suite was spacious with good quality beds, which were comfortable. We both slept well. Parking area was very hectic, fine when we booked in, but after going for a drive around the beach & the town, picking up dinner & back to the hotel, the car parks were all full. This was the only downside to our stay. Staff were very friendly on check-in & departure. If you were fit & able it was a short walk to eateries & the beach.