Hotel terbaik di Varennes

We were explicitly instructed by the staff not to engage in normal conversation within our room; instead, they demanded we whisper. This was an entirely inappropriate and unprofessional manner in which the front desk addressed us. Throughout the night, we were subjected to harassment through phone calls and incessant knocks on our door. I strongly advise potential guests to steer clear of this establishment at all costs. Regrettably, we have traveled and lodged in numerous hotels, spanning the spectrum from motels to high-end luxury accommodations. This particular experience was, without a doubt, the most abhorrent we’ve encountered. We endured continual insults and disrespect from the moment we checked in. In fact, we promptly checked out upon receiving new room keys because our previous ones had been deactivated by the staff. It’s crucial to emphasize that we are not criminals; we traveled all the way from Toronto to celebrate Thanksgiving. However, thanks to the staff’s actions, our Thanksgiving celebration turned into an utterly unpleasant experience. Furthermore, I would like to address the hotel’s response, which claims to have received complaints from neighboring rooms about noise. I want to emphatically state that we did not play loud music or engage in disruptive behavior during our stay. These complaints are unfounded and appear to be fabricated. It is disheartening to hear that we were subjected to such unwarranted accusations. We expected a peaceful and enjoyable stay, and instead, we endured harassment and false accusations throughout our time at your property.

Booked via Wyndham for 152 CAA rate for a night. Checked in around 5 PM. Room provided on 4th floor had a king bed, old leather sofa, LCD TV (Roku friendly), fridge, microwave, clean bathroom with tub, not much of a view (Costco accross street). Breakfast was typical super 8, mainly carbs (Bagel, bread), some hard boiled eggs, cereals. some fruit salad, prepacked muffins, juice. The pool is the same as the super 8 in Ste-Agathe and St-Jerome, shallow, with a water slide for the kids. There is a small gym with some cardio equipment. Plenty of parking and good shopping around...

Nous avons grandement apprécié notre séjour. Hôtel rénovée en partie: nous avons eu une chambre sans tapis. Le personnel restreint malgré la covid, répond avec empressement à nos demandes. Réceptionnistes, monsieur qui servait le déjeuner et les femmes de ménages très souriants et sympathiques. Ils ont même acceptés de servir le déjeuner plus tôt pour un groupe sportif wow Pour faire plusieurs hôtels par année avec l'équipe sportive de mes filles le rapport qualité prix est excellent. Je vous le recommande

Par rapport qualité/prix c'est un bon hôtel. Ce que je n'ai pas aimé c'est l'insonorisation de la chambre, on entend bien les personnes qui parlent dans le couloir, ainsi le bruit de la fenêtre. L'air climatisée est bruyant et il ne fonctionnait pas au dernier 1/4 de la nuit (2 fois je me lève à cause de la chaleur) Le petit déjeuner est vraiment moyen. Enfin on n'a pas pu nager dans la piscine parcequ'il y avaient des clients qui nageaient avec leurs vêtements, personnes ne les averti. C'est moi qui a réclamé à l'accueil..

Internet was so so but was a very clean and nice hotel. Recommended!

My friend and I stayed here for the F1 weekend and had a terrible experience. To start, the hotel does not provide concierge towel service or a safety deposit box (this detail is important for later). When calling to request fresh towels, I was told to pick up my towels at the front desk. The hotel also does not provide bath robes or slippers (maybe it's because it is a 3 star hotel?). The cleanliness of the carpeting in our room was questionable and we never received cleaning services on any of the days we stayed. Next, on our second day of our stay, the key scanner on our door stopped working. The scanner was low on battery and required a device to charge the scanner in order for the door to unlock. Every time we needed to access our rooms, we had to request the concierge to escort us and manually charge the scanner and use a master key to unlock our door. Not only was this inefficient for staff, but this was also an extreme waste of our time as guests at Imperia. At no point did concierge escalate this to management to attempt to resolve the technical issue or compensate for this inconvenience. Because the hotel was fully booked, the only resolution that was offered was to room hop for each night of our stay, which would be even more inconvenient. So we decided to stay in our rooms. Finally, and the most egregious issue of all was that our belongings had been stolen from our room. Money and a luxury bag that had not left the room from the beginning of our stay went missing. I am hesitant to point fingers at the hotel staff, however given the security issues we experienced with our malfunctioning door and the concierge staff having access to a master key, I cannot rule out the idea that it was the hotel staff that may have unlawfully accessed and taken our belongings. When we approached the concierge about this issue, they were not able to provide us with any security footage or a date/time log of how many times our room was accessed. We ended up filing a police report and the hotel has since wiped their hands clean on this issue. To this day, management has been dodging our calls and have not followed up with us. The same moment we brought this issue up to concierge, another guest lined up behind us was raising his concerns about his headphones that went missing from his room. Given that the weekend of our stay was a hectic and full house for the hotel, I am unsure as to whether this is an inside job or an opportunistic individual knowing that many guests were not going to be in their rooms for most of the day. This experience has made me feel extremely unsafe, paranoid and violated.I will NEVER go back and will NEVER recommend anyone stay at Imperia or any of their other sister establishments.