The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.
Great location and comfortable walk from the train station to the hotel, also near the boat jetty and the slope to walk up to the different streets. The room is spacious with a balcony and has a great view of the Lake (room 406). The rooms and corridors are not carpeted, making it noisy and the wooden floor panels creak. The ventilation in the toilet is poor, and puddles of water take a long time to dry up. Bedsheets, comforters (thrown into the wardrobe, not even folded up), bath towels, and hand towels look worn and used. Wardrobe doors cannot be fully opened because of the portable air cooling/dehumidifier (which is actually quite loud). Only bath towels, hand towels, 2in1 shampoo/shower gel, electric kettle, empty cups, coffee, and tea are provided. Not sure if other amenities are available upon request. The check-in process is a little slow with the self-help system (the email links prior to check-in did not work). Check out is quick and easy.
This hotel is unique for its charm and service; it has its own personality because of the personnel and the owner. The location is special for the view, breakfast is perfrect and the rooms are graced with Montreux Jazz artists. One feels the magic of the Waadtland :-) Bravo for the excellent service, attention, and experience. This will be my place in Montreux!
Bagus
61 ulasan
4.1/5
Harga bermula
RM 404
satu malam
Semak Ketersediaan
Anda Mungkin Menyukai
Hotel Dengan SarapanHotel Dengan Bilik BerkembarHotel Dengan 1 Katil DoubleHotel Dengan Kolam RenangHotel Dengan Pembatalan Percuma
It is a very good hotel! Nice bedrooms, very kind people . It’s a little far from the city center but the bus stop is right next to the hotel and they give you a tourist card for public transport. They also give you all the information you need to go around by yourself. Breakfast is very good too!
A fantastic experience from Checkin to Checkout ! Great support at Checkin from Padmila from Mexico & Francois from Switzerland, with both information on the local area and help with our luggage. They could not have done more to support our stay from supplying a Montreux Riviera Card for free transport locally and discounts on attractions to a couple of Euro to Swiss mains adaptors for the room. The room itself was at the top of the hotel and accessible via stairs for part of the way, but the views of the mountains and the lake were superb. Breakfast was of a continental style, but reasonably priced for a Swiss hotel. We also enjoyed eating on one of the nights in the adjoining restaurant which offers good Italian food including some nice dishes such as Arancini for starters and Spaghetti all Vongole (Clams) for a main course. The cocktails were also great here ! Most of Montreux is walkable, although the trolley buses were easy to navigate and included in the card supplied. Would we go back to this hotel if visiting Montreux again, 100% yes we would !
This hotel is not worth ONE star! The so called ”breakfast” is cheap food in old buffets and a dark, dirty room. THREE old PIECES of cheese and formed ham, as cheap as animal food, is NOT a breakfast, that is simply FRAUD! NEVER TAKE THIS AS A HOTEL!!! It is a kennel on street level. Without blends in front of the window, with damaged bath-insides and damaged furniture insed. It is a CHIZ to every custumor expecting THREE stars! We had THREE little dogs with us, and they charged 45 CHF for ONE room to clean, which was NOT clean before! (I got enough pics of that situation!) We were charged with 248 CHF for a dirty, hot, MOULDY room, CHEAP bread in the morning, a DIRTY and DUSTY dining facility and an extremely unfriendly ”manager”. NEVER again! Deutsch: Dieses Hotel ist KEINEN Stern wert! Das sog. ”Frühstück” bestand aus BILLIGEM Brot, spärlichem Massen-Aufschnitt, INDUSTRIEGEKOCHTEN EINGEFÄRBTEN Eiern, und ALTEN AUFGEBACKENEN GEBÄCKSTÜCKEN. Jede Jugendherberge ist sauberer und macht ein Bufett, wie angekündigt. Das war KEINE 2 CHF wert! (Fotos vorhanden!!). Das Geschirr, wie die Vorlege-Utensilien waren alt und kaputt, der sog. Speisesaal staubig und muffig, das Brot vom BILLIGSTEN WAS MAN SICH VORSTELLEN KANN! Wir haben für 3 Hunde für eine ANGEBLICHE Reinigung von EINEM Zimmer 45 CHF bezahlt!!! Für DREI Stücke ALTEN KÄSE, FABRIKWURST, BILLIGTOAST, aufgewärmte, zusammengesammelte Backstücke und eine UNTERIRDISCHE Atmosphäre dort 52 CHF!!! Für das Zimmer mit VERSCHIMMELTEM BAD, SCHRANK, ohne richtige Beleuchtung sowie KEINE Gardinen- EBENERDIG ZUR STRASSE!!! 160 CHF!!! DAS IST EINE DER MIESESTEN ABZOCKEN UND ABSTEIGEN, DIE ICH JE ERLEBTE!!!!!
Hotel familiar, em uma linda casa, nosso quarto tinha um terraço com vista magnífica para o lago leman, café da Manhã muito gostoso, com vista para o Belíssimo lago. Extremamente bem localizado, caminhada linda até o Centro. Tem estacionamento. Fomos muito bem recebidos pelo dono do Hotel. Realmente, uma hospedagem diferenciada na Suíça.
This Hotel is a sort of superior Backpacker hostel with a very good restaurant. Half the rooms have a shared bathroom, half have own bathroom. Our (own bathroom) room was a bit shabby, not renovated. The outstanding feature is the location in small hamlet of chalets 1000m above Montreux with fabulous views onto lake Geneva from the extensive outside terrace. It was very quiet at night (in Autumn) The restaurant is excellent with a cosy chalet ambience and well attended though offers only a restricted menu (mainly fondues). The staff are all young and friendly. Access best by cogwheel train from Montreux which stops outside and a must do is to travel further up by train to Rochers-de Naye at 2000m with breathtaking panoramic views. Visitors are given a free travel card for duration of visit).
We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!
Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.
58 ulasan
3.9/5
Harga bermula
RM 470
satu malam
Semak Ketersediaan
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4.6/5
Cemerlang
PPengguna TetamuExcellent hotel! Good spread of breakfast, lobby ambience was cosy and hot tea/coffee & snacks was provided. Room is clean, the lake view is amazing. Hotel also loaned us bicycles for free and we had fun cycling along the lake. Special thanks to the hotel staff, Juan, who explained to us the facilities and attractions in details. Highly recommend this hotel!
YYao QingVery grand and nice hotel. My most expensive hotel stay in Switzerland but I don’t think I received the service I feel this hotel should provide. Room is clean and tidy
The staff members are one of the best people in this industry! Genuinely friendly, kind, and extremely helpful. Don't be afraid to chat with them. They like to chit-chat and joke around. It's a really adult friendly, kids friendly environment. Untop of this, the hygiene is 10/10! The rooms, toilets, badrooms, and wash rooms are clean. The breakfast/diner, halls are clean. The breakfast and diner are more than okay to start and end your day with. Everything is prepared by the lovely staff of the hostel. Ps. They're master chefs. They just won't admit it... The hostel is located at the lake of Geneva, and the area is beautiful! It's totally worth it to take a morning or evening walk. It's a very safe environment, and people of Montreux will say hello or even start to talk to you. I stayed for 4 days, but if I knew this was going to be this great, I would have booked a few days more! Really recommend this hostel! 👏🏽
SSophieTLove love love the view at Lake Geneva!
Restaurant needed booking ahead of time, but food was decently good albeit abit pricey. Very accessible via bus, or you could take a stroll down lake Geneva. Affordable room prices with an awesome view. Sauna and jacuzzi were good and restful. No regrets!
The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).
Cchihang ngHere are the key points of my feedback:
Room Setting: The view of the room is nice and antique. However, I did not quite understand why the sink were separately located at the corner of the room instead of inside the washroom.
Dining Experience: My dining experience at the hotel was satisfactory. If there was hot food available in the morning, it would be much better.
Amenities and Facilities: While the hotel's amenities and facilities were functional, I observed signs of wear and tear throughout the property. Investing in the upkeep and modernization of facilities could significantly enhance the overall guest experience.
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