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5-bintang

Fairmont le Montreux Palace
4.4/563 Ulasan

Fairmont le Montreux Palace

Montreux|0.37km dari Golden Pass Line
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.

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Fairmont le Montreux Palace
4.4/563 Ulasan
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.
Hotel Eden Palace au Lac
4.2/597 Ulasan
Had a lovely room balcony overlooking the lake. Juliana was a great help getting us checked in we so appreciate it!! Montreux is just an amazing place! The hotel needs a bit of sprucing up however it’s in a perfect location, it still wears its historic grandeur well!
Tralala Hotel Montreux
4/542 Ulasan
The Host/Reception/Bar person Guillame was very welcoming and accommodating on arrival and during our 2 day stay Also Pedro Both speak exceptional English and helpful Hotel itself is cosy with a Jazz theme The bar area is great for an evening drink of Swiss wine or beer which is lovely and decor very good Ideal for a couple of days 10 mins walk uphill from Station or lake or a bus nearby if luggage or raining Hotel rooms small but clean Not much hanging space if there longer and one pillow so in future would need to request extra pillow I have a digestive disease so need to prop up with more than one pillow too flat Bed comfy but as pushed together to make double means only one bedside table Room heated and warm but window only opens fully no latch to part open Could hear upstairs dragging chairs around at 2am as wooden floors but I prefer wood floor to carpet Overall recommend for short stay if require no view of lake
Golf Hotel Rene Capt
4.2/558 Ulasan
A very disppointing experience from start to finish. We spent 3 days wishing we had chosen a different hotel but unable to leave as we had pre-paid a package to celebrate my wife’s birthday. It started badly as we arrived on a very hot day (34°) to be allocated a stifling hot room in which all the lights had been left on and the sun shade not drawn. Reception advised that the room had a fan (in the absence of air conditioning) but there was none to be found! A small desk fan was brought up to the room later in the afternoon. Our room remained hotter inside than outside for the entire stay. Dinner that evening was not a pleasant experience. The staff were dour, the menu wasn’t explained and the courses were just plonked on our table and then taken away in total silence. The soup (fennel) had no taste, as though it was a mixture of flour and water, and was luke warm. The ambience was terrible due to discotheque-type music (rap, etc) being played so loudly that I couldn’t hear myself thinking, let alone have normal converstaion with my wife. After 30 minutes, I got up from the table and asked the maitre d’ to turn down the volume. One might expect that a classy restaurant would have the gumption to play subtle background music. Breakfast the next morning was poor. The staff similarly failed to offer any sort of greeting or hospitality. I found the coffee to be undrinkable (over-stewed, not fresh) while the scrambled eggs looked and tasted as though they’d been resuscitated from the night before. We attempted to complain to the Manager but were told by Reception that he was unavailable that day. Although I detailed the several issues, no apology was forthcoming neither did anyone (i.e. the errant Manager) seek to make any amends during the remainder of our stay. I was informed by Reception that most of the current staff were “in training”, a lame excuse as the Management should ensure a proper mix with some professional staff available to maintain quality. Perhaps, its just an unhappy place to work. As regards the Restaurant, we voted with our feet and dined elsewhere for the next 2 days - Montreux has many excellent Restaurants. In its heyday, this would have been a fine hotel particularly given its superb location and beautiful gardens. Now, it doesn’t merit its 4 star category nor the prices charged. Our room was dismal, the ventilator in the bathroom was non-functioning with subsequent mould and bad smell, an already bloodstained bath towel was not replaced after 3 days, the external balcony sun-shade was in tatters and stained. Warrants a 2 star category.
Villa Toscane
4.4/5113 Ulasan
Sejujurnya saya tidak tahu bagaimana untuk menulis ulasan ini kerana saya telah menempah Villa Toscane dan diberitahu untuk menginap di hotel bertentangan (Royal Plaza) kerana Villa Toscane ditutup semasa musim cuti (iaitu hanya dibuka pada musim panas lolll). Tapi kira naik taraf sebab Royal Plaza ni hotel 5 bintang haha
Bon Port
3.8/559 Ulasan
Très médiocre!! Cher, et vraiment on dirait un 2 étoile en France, rien à voir avec la photo de la chambre sur Booking et ici sur TA. Pas climatiseur, mais un ventilateur au plafond et le store est cassé. La douche a un rideau en plastique et de la moisissure sur les joints. Montreux est très chère mais je ne m'attendais pas à des chambres aussi médiocre. Heureusement qu'il n'y a pas de moquette au sol, mais malheureusement les sols sont sales car on a les pieds noirs quand on marche pieds nus dans la chambres.

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