Hotel terbaik di Karlovy Vary

I visited this medical Spa without a hotel reservation, in order to get some relaxation, treatment and other possible activates that may be beneficial for the body and health. it was June 2023 after I found the castle Spa closed. I spoke to the reception who told me that they don't have any medical offers like the castle spa, but they only treat the patients that staying at the hotel depending on the condition they came for. Anyway, they allowed me to enter the medical spa and see what possible procedure I can have. They choose for me 6 procedures as per the availability and don't need a doctor consultation. I remember 3 of them which were… Thai massage – Oxygen therapy – Bubbly Magnesium bath.. In additional to use the Sauna, steam and swimming pool. Anyway, they allowed me to enter the medical spa and see what possible procedures I could have. They chose 6 procedures based on availability and don't require a doctor's consultation. I remember 3 of them were... Thai massage - oxygen therapy - magnesium bath.. in addition to using the sauna, steam and swimming pool. My impression after I finished: »it's really doesn't worth it« The place is very cool, clean and amazing like a palace. The staff was very very helpful, polite and nice talking. I really thank you all. Treatment, or let's say procedures – activities. Etc. - the ones I got were very ordinary and neither I nor my body needed them. I regretted not getting the two-hour Thai massage session available in the designated Thai shops within the town, along with all the other services attached to it. it will be better, comfortable and satisfaction.

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

Check in experience was quite bad. The lady told us they needed 20min to check us in (no reason given) - and needed to keep all passports meanwhile. The half-board that we had pre-ordered (through the hotel website) was not apparently not registered correct, which we had to point out. We then went to the restaurant for dinner while waiting to be checked in. Restaurant service was non-existing. No one greeted us or explained anything. Buffet was OK, but no one asked us, if we wanted anything to drink. We then asked after a while, if we could maybe buy a beer and a soda, and we were told no, because the kitchen (not the restaurant) was closing in 18 minutes (8:30 pm) - which didn't make sense to us at all. While trying to understand the rules as someone who had just arrived, waiting to be checked in, they gave us a big sigh and found a beer and a cola somewhere. Like we were supposed to be sorry for buying something to drink with only 18 minutes left before the kitchen closed. Staff friendliness was generally poor - except the cleaning. Nobody from the staff greeted you anywhere in the hotel. Not a ”hello” or a ”good morning” - not even a smile. At one time we had a question about the shortest path, but the reception just said ”Sorry, no English.” even though the same lady spoke English the day after. The Family Room was quite nice, clean and spacious. Pool area was also good - however quite a walk from ”Blue House”. Pool is reserved for paid activities 09 - 14 almost everyday. The hotel has three (small) lifts of which only two may be used by guests. The last is reserved for staff. Clearly, two is not enough capacity as you often have to wait several minutes for available space.

The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the ”five star category”. And so they (try to) do. Many things turn to ”cantina” standard in respect of both the reception and ”handling” of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent ”Prague restaurant” with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate ”Restaurant Paris” - see my separate review. In ”Prague” breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was ”doen the hill” and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of ”grand” anymore.

Wie immer zuerst die Anreise: Anreise per Bahn ganz gut, man muss nur vom Bahnhof über die Brücke Richtung Zentrum gehen. Das Hotel kann man dabei schon von der nächsten großen Busstation sehen ( vom Kreisel aus rechts gesehen). Das Hotel an sich ist vom Design her interessant. Prozeduren wie Massagen und ähnliches sind, je nachdem was man bei der Buchung wählt, ganz nett. Der Saunabereich ist etwas zu klein geraten. Etwas zu klein geraten ist auch der Speisesaal, weniger vom Platz her, als von Platz an den Speisen. Fazit: Vom Ambiente her interessant, die Entspannungsprozeduren sind auch nicht schlecht, jedoch fallen immer wieder Kleinigkeiten auf, die alleine nicht so schlimm sind, jedoch in der Masse her etwas störend wirken. Zum Entspannen für eine Woche aber akzeptabel.

The hotel is located happily, just in the middle of the central promenade. The check-in is quick. The staff is OK. The house is old but quite renovated with soft carpets in the corridors that remove noise outside the room. There is a small lift to bring the suitcases up. Despite crowds outside the noise is not at all heard in the room due to the double layers windows protection. No bath, only shower. In the bathroom a few towel hooks and a shelf would come in handy. Found missing. We did not switch on TV in the room. The beds are too soft, the linen is too noisy when you turn in the bed, waking up the neighborough. The blankets are too hot for the summer time. All these resulted in our inability to sleep at nite. The breakfast was merely bad, with a very little choice. You get stale within 2 days. It was the worst breakfast we remember: untasty sausage, dab coffee from a machine. We were always running out of bread, butter, etc. and none among the service men there to help us herewith. We would choose the hotel again with a better bed quality and much improved breakfast. If not, we do not recommend La Bohemia, in spite of a very fortunate location of the romatic hotel.

We took the most amazing tour of the Grand Hotel Pupp when we were visiting Karlovy Vary for the afternoon. The Sales Department representative took the students from my Graduate studies who I went with on an extensive tour of the hotel. Here we were able to see all the rooms, public and private areas of the hotel and even get to see the restaurant and bar areas before they got busy. The Sales Rep gave an outstanding tour of the hotel and we all really enjoyed it. It was informative and gave us a view on the luxury resort industry, which many of my classmates and I want to enter after Graduate School. Thank you to the hotel for letting us take the tour of your wonderful hotel.

Věry lovely hotel. City Center , gorgeous swimming pool with amazing view, great breakfast. Very Good Wellness zone and exclusive Thaj massage, which I really liked. The Best weekend stay I can reccommend