Hotel terbaik di Altrip

Sehr gute Lage und sehr freundlicher Service. Fruehstueck ist toll und ein zig er Mangel der teure Parkplatz, aber dafuer gut zugaenglich. War schon haeufiger dort und waren immer zufrieden. Junior Suite ist auch sehr schoen.

We stayed in a premium room. We checked in at midnight and it was easy to check in. Moreover, we liked the room and specially the snacks for Radisson members. The breakfast was excellent, the omelette was prepared at the request. Moreover, receptionist Mina was kind in accommodating our little requests. Thanks to all staff. We will definitely stay again.

We had spent our trip staying at this hotel unfortunately on the Saturday night there was an event so the parking was full . We had to pay the fees in advance so I did ask for refund at the reception as we parked on the street.The lady was rude from beginning and extremely unhelpful, told us to send an email . No one came back to us after 4 weeks we still waiting for our money. I can’t believe that a guest is being ignored like that !!!!! Then they are cleaning the rooms every second day that means every second day we needed to go down to ask for new towels etc. The receptionist very unpleasant person insulted other guests by calling them ossis ( the easten guys) , as they had a slightly accent . They were so shocked that they didn’t know what to say . Very unprofessional and not at all welcoming!!!!! There are plenty other great hotels in Mannheim where guests are welcome and get the value for their money.

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little German or English! I was tired after travelling all day and enquired about the Restaurant. She told me that it was unavailable due to a Group booking. Excuse me but I'm a paying guest at a supposedly 4-star hotel! As an aside, I wasn't even offered a ”Welcome Drink” which to which my status with my Accor Loyalty Card entitles me. Reception gave me a menu from an external Italian restaurant who would deliver - I phoned them but they were closed on a Sunday. So, she then gave me a menu from a Greek restaurant - I phoned them but they did no deliveries whatsoever. I went to see the Restaurant Manager who informed me that they have had a staffing problem for the last 3 months and, in any case, there was no food - i.e. a Restaurant with no staff and no supplies! So, I went hungry that night. I tried to have a shower before retiring but there was no hot water. So, hungry and unwashed! This is how Mercure treats its guests. Next morning, I wanted to have a shower before breakfast. There was still no water pressure, just a trickle of cold water. I phoned Reception and was told there was a technical problem in the boiler room but an engineer had been called - it wasn't fixed by the time I checked-out. I complained to Mercure Customer Service who were sympathetic and wrote to me that the Manager would resolve the problem and give me the refund I'd requested. Despite 3 reminders, I've had no contact from the Manager and no refund. This hotel and, more so, its management are ”not fit for purpose”. Mercure need to get their act together.

Sehr sauberes Hotel, freundliches Personal, tolle Lage. Gutes Frühstück, Zimmer etwas klein.

Clean and modern hotel, great breakfast to start your day and most importantly it's 5 mins walk to Mannheim main train station and 2 mins walk to the tram station to Mannheim shopping district. Front office staff were welcoming and courteous, thanks for making my stay wonderful. Best part of the hotel is the view of the train station and absolutely zero noise from outside, which makes your stay very comfortable.

Zimmer 412: Wie die Nummer schon verrät im 4 Stock mit Aufzug. Bad etwas beengt, Duschkopf sollte entkalkt / erneuert werden. Mit eigenem Kühlschrank (!!) -------------- Personal freundlich und hilfsbereit -------------- Lage: recht zentral gelegen. Bus 60, 63 + 64 quasi vor der Haustür. Tram-Station ”Pestalozzischule” 6 Minuten Fußweg. Zum Wasserturm und weiter in die Fußgängerzone etwa 7 - 9 Minuten zu Fuß. HBF gut erreichbar mit ÖPNV -------------- Frühstück: Brötchen lecker, Filterkaffee (den gibt's ja eher selten) auch. Ansonsten recht übersichtlich und gerade noch ”befriedigend”. Keine Spiegel-/Rühreier, kein Speck oder Würstchen. Übersichtliche Auswahl. Für den Preis (sofern nicht gleich im Ü-Preis enthalten) aber gerechtfertigt. Der Teppichboden war nicht wirklich sauber (Staub in den ”Kurven” und Ecken). Tresor hatte irgendein Spaßvogel geschlossen ohne die Tür anzudrücken - muss also durch das Hotelpersonal zurückgesetzt werden (ist leider während unseres Aufenthaltes trotz Hinweis am Anreisetag nicht erfolgt) -------------- Nicht so schön ist es unterm Dach juchhe - bei 30 Grad Aussentemperatur ganz schön muckelig (trotz Klimaanlage)

Man merkt dem Hotel seine Jahre an, allerdings ist alles renoviert und sehr ordentlich. Die Lage ist sehr gut. Der Hauptbahnhof und der Rosengarten sind fußläufig erreichbar, genauso wie die Innenstadt. Einkaufsmöglichkeiten gibt es in der unmittelbaren Umgebung. Betten sind bequem. Frühstücksbuffet sehr gut. Personal zuvorkommend und freundlich.