Hotel terbaik di Westfeld

The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

Zum Zimmer kann man sich kurz fassen: Bett, Fernsehr, Bad. Reicht aus zum Übernachten. Sauberkeit war für mich in Ordnung. Zum Personal: Sehr sehr freundlich! Die Anreise nach geschlossener Rezeption war unkompliziert möglich und war bereits Vorbereitet (einfach vorher anrufen). Auf die Frage, ob es möglich wäre das Buffet ein wenig vorher zu öffnen, wurde mir nach Nachfrage jeden Morgen ein Lunchpaket mitgegeben. Vielen Dank nochmal dafür! Zur Ausstattung allgemein: Der Pool ist völlig super, um ein wenig hin und her zu schwimmen. Das Fitnessstudio hat zwar nicht alles, aber ist völlig ausreichend gewesen, einfach mal ein wenig zu trainieren. Die Sauna (Nacktbereich) war zu meiner Zeit komplett leer und ich konnte alle drei Saunen genießen ohne gestört zu werden. Aber selbst wenn jemand da gewesen wäre, wäre genug Platz. Die Anreise führte über leichte Berg- und Talfahrt und hat bei Sonne auch Spaß gemacht. Die Zimmer, Rezeption und Wellnessbereiche konnten alle unterirdisch erreicht werden und man musste dafür nicht einmal raus gehen. Parken war bei mir direkt vor dem Zimmer möglich (Also keine weiten Wege zum Zimmer). Eine Kinderspieleecke habe ich auch gesehen. Alles in allem eine schöne Anlage in einem schönen Gebiet. Ich war auf Dienstreise dort vor Ort und würde mir Privat auf jeden Fall eine Ausstattung höher gönnen, um auch Zimmerlich ein wenig Luxus zu haben.