Hotel terbaik di Punta Cana

My wife and I stayed at this all inclusive resort for 4 days in late December 2022. On the positive side, the rooms were spacious and clean and the AC worked and the hotel was not too expensive. I guess you get what you pay for. On the negative side: - If you stay at the ”Royal” Hotel--which is the adults only part, and you are driving yourself, there are NO SIGNS indicating where that entrance is relative to the ”main entrance”...so we stupidly waited to check in for 20 minutes only to be told we were in the wrong lobby (which meant getting our bags back into the car and driving to the unmarked separate entrance). We should have known at this point that things would be less easy than we expected. - Their restaurant reservation system is totally screwed up (you actually have to QR scan each restaurant —they have 5— to make your own reservation—so if one is full then you go to the next and if that one is full you go to the next—totally crazy. There is no central restaurant reservation system. - Food is all you can eat but you would not want to. The sushi at the Asian restaurant was 95% rice and 5% fish. The fish offerings are mostly fried not grilled. The vegetables are miserly. Some restaurants simply do not offer a salad or vegetables. At the beach restaurant we ordered Nachos and guacamole and received a bowl full of nachos and one spoonful of guacamole! Water is served in small individual bottles which is so bad for the environment - We humored someone and let them pitch us their “exclusive travelclub”; big mistake, big waste of time, don’t fall for it - No one tells you that there is a check out procedure that is meant to ensure that you did not steal any of their beach towels……so I guess this is the kind of hotel/chain that attracts people who like to walk away with hotel towels….draw your own conclusions. - The staff are friendly but completely un-able to make any decision on their own or that might somehow deviate from their “procedures” (allowing you to sit at a table in a “closed off” area of a restaurant, redeeming your massage vouchers, expediting your check out, etc.

Beautiful place to stay, but the service in front desk is not friendly, the guys who work there don’t have a good service attitude, I got a really bad time trying to get check out lat because my flight was delayed and we needed a place to stay, definitely I think this hotel has many good things except the front desk staff

Love vacationing at this resort. The staff is very friendly. This was our second visit and we will be back. Our butler Miguel was responsive and took care of every need we had! Sandino, our waiter at the Bali bed was fabulous! Definitely try the Spanish restaurant!

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.

The resort it’s very pretty and clean not really much to say but I wanted let some of you know how was my experience and the resort so don’t get all that things people are say and just come and enjoy you staying there’s a lot to do at the resort from kids to adults. I would like the food have a change cuz sometimes its a bit hard to get something good to eat and I know we are not in our country but it would be good to give more variety, if you want to eat something good go to chop steak. The entertainment are very good form day activities to night show the guys have a lot of energy don’t know how they do it shootout to mr style he is the one who make you don’t want to leave the adults side and Nicky minaj it’s a lovely and the bartenders prepared very good drinks. Wil be back soon…..

My friend and I stayed there for 4 nights in March after getting off a cruise. The restaurant attached to the hotel was quite nice, good food and very accommodating. The pool was kept clean, there were very few people using the pool so no problem with access. There were tables beside the pool to sit and read as well. The hotel was about a 20 minute walk to the hwy and although the roads and sidewalks were broken up, we felt quite safe (2 ladies), a KFC and Pizza Hut were on the hwy if you wanted more North American fare. The staff were the best, they could not do enough for you. They arranged our transport to and from the airport and we took a trip to Bavaro Beach as well. The price was good, the rooms clean and sufficiently large. A bit noisy at night time with local church bells etc.. but nothing we could not deal with. A great place to stay.