Hotel terbaik di Elciego

The hotel is great in almost every aspect. The only problem is that, for the usual rate, it does not feel like you are getting what you paid for. The room is confortable, the bed is super comfy, the spa is average, the restaurant is good. But it takes some courage to charge you 60 euros for a bottle of wine in the restaurant that was produce at the bodega and it is being sold for 20 euros in the store at the hotel. Too much for a wine service. The breakfast is “a la carte”. It may sound great, but it really isn’t. The options are limited and the service is far from being stellar. As a point for reference, at the same period I soent a couple of days at Castillo Termal Monasterio de Valbuena. It cost me half the price and there is simply no point to start a comparison between the two. Castilla Termal is WAY superior in every single aspect, from the checkin in a contortable chair while you drink cava, to the breakfast, to the whole ambience at the hotel. I would easily recommend Marques de Riscal if the rate would be half of it. At the current rate, nothing can justify it, not even the beautiful architecture and the great view.

Habitación espectacular tanto en dimensiones/espacio como en comodidad de la cama. Ubicación céntrica. Difícil para aparcar, por lo que es recomendable coger el parking del hotel, por 8 euros la noche. Hasta aquí todo razonable. Las 3 estrellas vienen por su restaurante. No entendemos cómo un 4* puede tener este servicio tan...¿pésimo?. Decidimos ir al restaurante del hotel, esperando que siendo un 4*, fuera mejor opción. Nos pusimos a pedir de la carta y nos sueltan que la cocina no les funciona, habiendo dicho previamente que íbamos a picar algo, indicándonos el servicio dónde podíamos sentarnos para ello. Una persona pidió un sándwich, y su respuesta fue que no lo podían hacer; pedimos secreto ibérico, y que tampoco. Así que preguntamos qué podían preparar, y nos respondieron que preguntásemos y nos decían. ¿Dónde estaba la cámara oculta? Otra persona pidió patatas a la riojana, y nuestra sorpresa fue que ”vale”. Seguimos pidiendo algunas tapas, patatas con chédar y una ensalada mixta...Trajeron las patatas con queso chédar,y como a la media hora vienen, y que las patatas a la riojana no va a ser posible, que tenemos que cambiar el plato, así que se cambio por un pisto con huevo frito...Parecíamos tener suerte con el pisto!!! Total, que...Trayendo a cuentagotas y sin orden, los platos, a cada cual peor, decidimos pagar e irnos sin tomar ni postres ni cafés, ni nada. Una pena que un hotel de 4 estrellas tenga un servicio de restaurante tan malo.

If you book or get offered suite 101 don’t accept it. The kitchens are at the other side of the wall to the head of the bed and the kitchen's don’t finish until 00:30 so if you like to sleep when you go to bed and your head is on the pillow make sure you change to another room. They moved us to a smaller room at 00:15 as we had been trying to sort the issue with reception from 11:00 who kept on telling us the kitchen would be closing in 10minutes, simply not true. As well as the noise issue there was an emergency fluorescent light which stayed on, not just the green lights, they tried to resolve this by sellotaping a black bag over the light, god forbid if we had had an emergency situation as the emergency light was covered over, great move by the hotel. As well as the noise and the light, having been moved to another room, we realised our suite had not been part of the hotel’s renovations, room 101 decoration and furnishings were outdated by more than 20yrs. As well as room 101 being outdated the hotel is crying out for some reinvestment to refurbish everything, the exterior is in a desperate state of disrepair, the exterior looks like it’s not been touched for 20yrs. As well as all the above the hotel were offered the opportunity to compensate us and they felt it was sufficient to offer us a box with 3 wines in it and note simply saying ‘sorry for your inconvenience, we took this back to reception and suggested it was inappropriate as we were flying home. For all the inconvenience of moving to a small room with twin beds having booked a suite, not getting to sleep until after 01:30 due to having to move rooms, we checked out being told we ere only being charged for the smaller room and not the temporary use of the suite and we later found out through our correspondence with the hotel manager who was not available at the time of our stay, that we had had a further discount off the smaller twin bedded room of 10%, 10% of what rate we will never know, I’m sure it wouldn’t have been a competitive rate anyway. Avoid like the plague

In the heart of LaGuardia, this was our favorite hotel on our trip thru La Rioja. Cleanliness, attention to detail, welcoming & friendliness made this stay an excellent experience. The room was very spacious & clean! The dining experience excellent both for breakfast & dinner. Our meals were well prepared and exactly how we ordered it. Definitely a place for us to revisit! Muchas Gracias to all the people at the hotel. Oscar y Lorena :-)