Hotel terbaik di La Playa de Mogan

This hotel is great in many ways but felt compelled to write this as we’ve become more frustrated as our holiday has progressed. Positives: Lovely modern, spacious & clean hotel. Beautifully appointed rooms. We were a group of 8 and had the 3 bed family room and it suited our needs perfectly. The weather was also spot on for an October getaway. Negatives: We weren’t offered a welcome drink on arrival when all other groups were. This wasn’t too much of an issue but this was just the start of the inconsistencies throughout our stay. We were given no info on arrival as apparently all info is available in the app. This wasn’t the case so we ended up going back to reception a few times. Housekeeping is poor & staff generally are rude. We were Provided with 4 waters in our room daily for 8 of us & given 4 cups so we had to have drinks in rounds! Most days we didn’t have enough towels and they didn’t replenish the amenities in the room often either. We bought teabags from the Dino store and the box went missing after our room was cleaned. Sun beds by the pool are ridiculously uncomfortable. The lifeguard at the pool was useless. Absolutely no point in having one. He sat at ground level so had no view of the two pools and would have a major blind spot across the baby pool behind the inflated dome. He sat on his phone for the majority of the day, I never once saw him monitor the pools and often he would get up and leave his post without a replacement. Some big kids were fighting on the inflatable dome and pushing little kids off, right infront of where he was stationed and he was too busy on his phone to even notice and a parent had to ask him to intervene. For a hotel this size they really need an extra restaurant or two. Breakfast is like feeding time at the zoo. 10 man deep queues for tea and coffee at machines and egg stations. Staff wouldn’t get you hot drinks like in most hotels at breakfast so you had no choice but to join the queues which got worse when the machines broke. 3 mugs provided on tables set for 8ppl. Huge queues for restaurant to open at breakfast and dinner. Can only imagine this gets worse during peak times in the summer. Our most worrying concern was how the hotel deals with allergies. Two of us in our party have nut allergies and were asked to fill out a form on check in to be passed to the kitchen which we assumed was a really positive step. But the form seemed useless as there was no follow up. We had to wait to catch the chef walking out of the kitchen for him to take us around each eve to show us what we could eat - only he got it wrong on a few occasions and meals were clearly scattered with nuts so it felt really risky. Nuts are in a lot of the dishes here so selection was really limited throughout the stay which I’ve never found at any other hotel before. Nuts were also in most of the children’s food selection, making for some tricky mealtimes for my daughter all week who has lived on pasta and chips. There was no

    I stayed at this wonderful apartment hotel from 12.12.24 till 19.12 24.in fact I am still here. But I wanted to let you know that I really enjoyed my stay. The rooms were great and cleaned regularly and the balcony was so big.The food I have enjoyed and so much choice.The staff have all been brilliant and very helpful and friendly I would just like to give a special mention to the people in the dining room they went out of there way to be there for me and all the diners Frederico, Very, Alona,Joanna,Pablo, Raimon, and all the chefs in the kitchen they are a credit to the hotel.Also a mention for all the housekeeping lady's that cleaned my room and others. Thanks for a lovely time.Please make this available to the people I have mentioned as they certainly deserve the acknowledgement. Thank you. Melvyn Buckley. Yahoo Mail: Search, organise, conquer

This hotel is great for younger kids. The 12th floor is dedicated to little ones with a no stress kids club with a great range of crafts, small park and splash park pool that isn’t overwhelming for young kids. The hotel itself is clean, rooms are great with everything you need and the beds are comfy. There’s a tv but we had so much fun we never turned it on. The free safe is a nice touch too. Never used the aircon but that’s also included. Food was good, and the restaurants were easy to navigate. The buffets were plenty and as a fussy eater, I certainly never went hungry and really enjoyed the food choices. The dairy free options were nice on a morning too. The main restaurant had beautiful views making the dining experience really special. There’s plenty of activities that aren’t OTT or in your face which is good - we joined in as and when and had a good time. The self service soft drinks were excellent with no real queue and most importantly they were clean. The kids disco was fab and the entertainer engaged with each child which was lovely. Reception we’re always polite and helpful as we’re all the staff setting a good standard of customer service. The courtesy room is clean and handy. The only thing that was a negative for our holiday was location of the hotel, a short walk outside of the hotel is the europa shopping centre and it’s rife with in your face touts which I personally dislike. It put me off the rest of the resort and luckily the hotel and all inclusive was so fantastic we didn’t need to leave for the rest of our stay. The Riu chain is definitely one of my new favourites after this stay. I would recommend to those with young children, who enjoy a really good all inclusive.