Hotel terbaik di Teo

Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet

Cuando llegamos le comentamos a la recepcionista de que la habitación tenía el aire acondicionado mal estaba a 18 grados, se lo comenté en dos ocasiones a la recepcionista caso omiso ,el aire como que tenía autonomía propia, no solo con eso lo desconecta aire sigue funcionando especie de ventilador con ruido, salimos y cuando volvimos a las dos horas aprox ya le exigí que me cambiara la habitación porque era insoportable estar allí, la recepcionista que nos atendió al principio le dejó el marrón a la muchacha de por la noche o sea a su compañera del siguiente turno y encima no puso como que había una incidencia desde hacía tres horas y mas ,pues me dan habitación para gente con discapacidad, que parecía habitación de un hospital, entré en cólera y le dije de que no me quería quedar allí que buscara la manera de solucionar el problema.que al final me dieron una de camas independientes,que no fue lo contratado desde hacía 20 dias con antelación

We booked this hotel specifically for the convenience - we arrived past midnight from the Vueling flight to Santiago and wanted somewhere not too far which we could check into late before getting a lift down next day to Baiona to our starting point on the Camino. The hotel is very reasonably priced and was on the route to Baiona so was exactly what we needed. Great for a night, hence the 4 stars (and the lady on reception was very friendly and helpful), breakfast was adequate, but I wouldn't want to stay there for a whole holiday. We felt strangely nostalgic when we walked past it again 6 days later !

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good