Hotel terbaik di Augny

J'ai connu beaucoup mieux pour un hôtel ibis. Déçue. Le jour d'arrivée, la jeune a la réception était toute seule alors que nous sommes en été et que l'hôtel était complet, elle allait vite et a oublié de nous expliquer les informations nécessaires. Le code parking ne fonctionnait pas. Les chambres : hygiène moyenne, toiles d'araignée et araignées parfois, moisissure au plafond de la salle de bain, manque de serviette de bain (obligé d'aller en demander), manque le lit parapluie demandé et en pas bon état, petit déjeuner moyen, la chambre n'est pas faite et serviette pas changées sur plusieurs nuits... Quelques bons points: le lit était correct, l'isolation aussi, proche de Metz, bien située dans une zone commerciale. Nous n'y retournerons pas, d'autres hôtels à proximité à tester dans la même zone.

Nous nous sommes arrêtés dans cet hôtel pour faire étape dans notre voyage en voiture. Très facile d’accès, et parking suffisant. Les employés à la réceptions étaient rapides et très sympathiques! La chambre est moderner et confortable, très propre, et de taille tout à fait adaptée. La seule chose qui manque dans la chambre est une boîte de mouchoirs.

Nous sommes des habitués de cet hôtel 1ere classe depuis de nombreuses années. Pour raisons familiales nous y passons 5 ou 6 nuits tous les ans à la même époque. Nous y trouvons toujours la même gentillesse de la part du personnel, la propreté de la chambre et un prix imbattable. C'est pourquoi je mets la note maximale sur tous les points. J'ajoute que j'ai souvent au préalable un contact pour exprimer nos préférences en ce qui concerne la situation de la chambre et que j'ai toujours eu une réponse rapide et courtoise ainsi que la satisfaction de ma demande.

Excellent one night stay. Reception opened punctually at 17.00 and check-in was handled with a minimum of fuss and very efficiently. Nice cool room at the rear allocated on a hot day. Breakfast is at a small additional cost and adequate for a stop-over – the French bread and croissants were very fresh. Safe parking. Plenty of restaurants nearby. Have stayed before and will stay again!

The residence was easy to find and wasn’t far from the city centre, but was situated a stone’s throw from an extremely busy railway line and sidings. Checking-in was straightforward and the guy on Reception made a real effort to communicate in English. We paid for the room and for private underground parking @ 9 euros a night and we were pleasantly surprised to find how easy the access was to the car park. A word of caution though – we were in a long wheelbase Mercedes and we grounded on the ramp – could have been nasty if we had got more weight in the car. The car park had direct access to Reception and there were lifts to all floors. So far so good . On entry to the room we noticed immediately that there was a strong smell of damp and that it in no way resembled the photos on ***********. We passed through a miniscule kitchenette with a pedal bin backed by stained wallpaper, and into a bedroom so full of cobwebs that it was like a 1950’s horror film set. Spider webs in the corners, above the bed and at ceiling level everywhere. The main light shade was full of dead insects and one of the chairs was badly stained. Tops of the door frames were grimy and obviously hadn’t been cleaned this century. The main window had no security opening option so was impossible to have open without risking getting our throats cut whilst we slept. Being seasoned world travellers and familiar with second-class foreign accommodation we opted to make the most of it and chalk it down to experience, but our patience reached the limit when my wife had a quick shower and I followed to find that the water was stone-cold. Upon complaining to Reception we were told that ‘the rooms have individual water reservoirs’ and we ‘would have to wait two hours for the water to warm up.’ Unacceptable in 2022, as was the Receptionist’s suggestion that we could change rooms for an additional 100 euros. Faced with having to try to find alternative accommodation in Metz city centre at short notice during the Christmas Market period, we had little choice but to make the most of it. *********** were completely useless – said that they would speak to the hotel management but then came back to us saying that there was nothing that they could do. Hot running water on