Hotel terbaik di Gerzat

This was a unusual experience, especially with it being the first time in France! We chose this place because it was along the way with how many kilometers we wanted to drive with children for the day. The accommodations of a pool, open living space, sleeping spaces, free parking, and price (without the breakfast) were appealing. Front desk staff was bilingual and made a good and quick check-in experience. However, after that we had some disappointment at the pool... there were people at the pool that were obviously not supposed to be there, and a hotel manager was asking everyone what their room numbers were to use the pool. As a previous manager myself, I would like to advise the hotel to not ask for guests to give out hotel rooms out loud for security purposes, and I was very uncomfortable giving out my room number in front of people who shouldn't have been at the pool anyway. (Ask to show the room key instead). After much arguing between the manager and the non-guests, they finally caved left (not following any pool rules of any sort). Directly after that we had the next unfortunate drama of a bunch of teenagers jumping the fence and attempting to use the pool. I immediately informed the same manager, and she quickly escorted them out. After apologizing, she also clarified that there are budget cuts with security and that the security guard works only at certain times....obviously this is an issue with continuous break ins and I can't help but mention that some investments in maintenance would help. The fence behind the pool area needs to be fixed, a more secured and higher fence along the pool area, and a key card system to be established so that only guests can access the entrance to the pool (as the door was left open, so of course people could enter). On a positive note, the room was good enough for us for a one night stay - it was clean but just a bit run down. We did not eat the breakfast during our stay as we preferred to experience a French bakery along the way instead.

Je suis arrivée bien avant l'heure de disponibilité des chambres, les deux personnes à l'accueil ont été d'une merveilleuse bienveillance et devant mon état de fatigue avancée ont trouvé à me loger en dépit de l'heure. Accueil donc PLUS QUE PARFAIT, chambres très bien insonorisées et climatisées, literie impeccable, prix très raisonnable. Que dire de plus sinon que c'est le genre d'établissement ( trop rare) ou on peut venir les yeux fermés. Encore merci à ces deux dames. Sylviane G

Clean and comfortable perfect for a one night stopover. With helpful friendly staff who allowed us to chain our motorcycle to the column right outside the hotel doors under the security camera. We had originally booked a hotel in the centre but after finding out about the Crit Air charges in the larger French towns/cities (clean air zone) we cancelled it and booked this instead. It’s a 5 min walk to the tram stop which takes you right to the centre and is free on a weekend. Breakfast was decent and they also give you 10% discount voucher for the steakhouse next door which isn’t too bad.

Ayant l'habitude de cette chaîne d hôtels ,nous avons été très déçu de celui ci ....oreillers très plats , vieille clim qui ne fonctionnait pas correctement donc avons dû ouvrir la fenêtre et là : quartier bruyant ..rodéo voitures la nuit sans compter l intervention de la police donc sirène...la salle de bain limite de la vétusté...le seuil se soulève laissant apparaître bois pourri ...et dans la 2eme chambre que nous avons prise pour les enfants, des restes caillots sanguins avec poil dans la douche !...quand au petit déjeuner, déçus de ne pas y trouver un petit croissant ou pain au chocolat..des pains au lait industriels... Cet hôtel est à rénover d urgence si cette chaîne veut garder une bonne image !

We https://www.tripadvisor.co.uk/UserReview-g187091-d1071353-Ibis_Budget_Clermont_Ferrand_Centre_Montferrand-Clermont_Ferrand_Puy_de_Dome_Auvergne_Rhone_Alpe.html 4 rooms on way to holiday and 4 rooms on way back. On way there no problems, polite, helpful staff. NOT the case on way back Friday 26/8. Rude unhelpful staff, who wanted to charge one of us for drink, but with no price list. When asked apparently the price list is private and no receipt could be provided! Screams out that someone on the make. Also staff entered one of the rooms while we loading cars and hadn’t even checked out which is totally unacceptable. So unfortunately you missed out on 14 breakfast on Saturday 27/8 as we all went elsewhere. I know this is a budget hotel but don’t expect to be shouted at when we are paying customers. Would like to speak to someone about having some money refunded and some of your staff need to be trained in customer services and also conveniently don’t understand English which is not what is advertised! Very bad experience and definitely not happy.

Nous avons séjourné une nuit dans cet hôtel au prix de 62 euros sur booking. L’hôtel se situe dans une zone industrielle, près d’une voie rapide et dispose d’un parking privé gratuit. L’hôtel vient d’être rénové à l’extérieur, cependant ce n’est malheureusement pas le cas des chambres. Les chambres sont petites et la chambre est sale avec des toiles d’araignées et des taches sur les murs. La chambre dispose d’une climatisation mais vieille et bruyante. La chambre n’est pas insonorisée, on entend la circulation des voitures même avec la fenêtre fermée. La literie est correcte, c’est le seul point positif. La salle de bain est petite et comme la chambre, la propreté n’est pas au rendez vous. Je ne recommande pas cet hôtel si vous passez par Clermont Ferrand.