Hotel terbaik di Dover District

Imagine woke up by a really bad disturbance at 1am for screaming, shouting, running the hallway and bagging doors by a group of kids. Mind you, not just one room doing all of this, it's more than 5 rooms. We called the front desk to inform them. We were with our senior citizen mother who needs rest from a long trip. The person in front desk just said ” I got it” then hung up the phone since we were not the only one complained. It continued for the last few minutes. We did not see any hotel staff that can control the kids or any adult in the hallway. My husband and I went to the front office and ask the front desk guy nicely (white, old and bald headed). The front desk guy responded to my husband aggressively ” What do you want me to do? Spank them?” That was the rudest response to a front desk officer who doesn't know what customer service. IHG Hotel group should look into this and company standards with their staff member's character. We checked out on time even if we have lacked of sleep from that incident. No apologies from the management.

The booking email gives you the code to enter the area with the rooms and your own room but it doesn’t tell you that you need to press a star after you entered the code so it took us a while to work it out and to enter. The car park was full when we arrived and we needed to charge our car but another car was parked in the space for electric vehicles. It was owned by one of the employers so we had to ask him to move it. When we entered room number 2, it was FREEZING! The window had been left open and even when we closed it, the glass was so thin that it felt like it was still open. One of the panels of the blind was broken and hanging. We had to hang a blanket over the blind to block the cold air coming in. With a small radiator in the room, candles we brought from home and a hot shower on, eventually the room warmed up. The water pressure in the shower is very weak so it took me a while to wash my hair to get ready for the evening. We went downstairs for dinner and they were short of staff so it took ages before someone took our order. The food was not great. Chips were fried in old oil and the burger tasted very raw. The Camembert cheese was not melted properly. The breakfast in the morning was not too bad but the one piece of toast they serve was very hard. Again, short of staff in the morning. The coffee machine was not working properly and we had to turn it on and off to get a cup of coffee. The staff are lovely and they are trying their best…

Great guesthouse to stay, Hayley and Deborah were absolutely lovely and super accommodating when we asked to drop off our luggage before check in time. The room was comfy and really lovely, with an ensuite which is what we were looking for. The house is really well maintained and looked after, great location and lovely staff. Breakfast was absolutely delicious and amazing portions too. Would have been nice to know in advance that there were going to be so many stairs to go up/down (we were in the top level - 2nd), but we managed without any issues at all. Can’t beat their prices, book directly with them to get the best rates. Don’t hesitate and book this B&B for your stay!

J'y suis allée plusieurs fois car j'aime bien cette petite ville et puis il y a un jardin pas aménagé avec un seau pour les clopes.. les chambres sont agréables. Le gros souci c'est qu'il y a trois douches/toilettes pour 8 chambres environ et qu'elles ne sont pas nettoyées tous les jours. L'hôtel est beaucoup fréquenté par des hommes et donc je ne me sentais pas du tout à l'aise d'autant qu'ils avaient un comportement limite. Le ménage c'est moyen comme la plupart des hébergements budget mais la literie est propre. Alors si vous avez le malheur de demander quelque chose ou de vous plaindre, le patron vous propose avec courtoisie d'aller voir ailleurs car il a des centaines de clients épanouis (la bonne blague)et qu'il est gérant et pas hôtelier. Sinon c'est bien chauffé et si vous y allez n'oubliez pas avant de leur envoyer par mail une preuve de votre identité et que vous résidez quelque part ailleurs que chez eux 😂

Beautiful heritage building, with great attention to detail from Alex + family to ensure a wonderful stay