Hotel terbaik di Hellesdon

Very friendly, welcoming and efficient staff. The lift was out of order but help with our luggage was offered immediately. Room was immaculate and well equipped, with air conditioning and a comfortable bed. The only inconvenience was no socket for the hairdryer near a mirror. Breakfast was well presented with a good choice of hot and cold items, but more seating would be useful. Staff were clearing tables as quickly as possible, but as it was a warm and sunny morning we ate outside. Would definitely stay here again.

Looks a little run down outside and quite dated inside. We spent one night in a twin room which was reasonably clean however i would suggest they upgrade the mattress protectors. Nice little complementary tray with water, tea coffee sugar and biscuits. Staff on reception were very friendly. We didn't eat in the restaurant so can't comment. Overall stay was good.

We were delighted with this hotel. Parking with my blue badge was easy and close to reception. The staff were friendly and helpful. We were pleased with the layout and spaciousness of our room.Decor is good, and we had very pleasant meals in the conservatory. We are light eaters and found what we wanted by using the illustrated tablets provided by the staff. We did have a problem, though. As I was pleased with the service for the evening meals I left a tip each time and it was only after I checked the bill at home that I found gratuities had been added. We were not advised of this and saw no advice of it on the tablet menus. A shame - until then we were very happy. It doesn't stop us going again but we shall leave no tips!

There is a sign up outside Number 82 which says ”A devilishly good night's sleep”, however nothing could be further from the truth. The Pear Tree pub across the road and their clientele provide a very noisy interference which lasts until 2am (due to their late licence). The road outside the hotel contains a manhole cover that makes a noise for each vehicle that drives over it. The pedestrian crossing lights flash all night and the curtains fail to keep the flashing out of the room. The hotel consisting of apartment rooms is somehow managed remotely, therefore keys are obtained via a code from a key safe, and any questions are only dealt with by phone. Our first issue concerned a broken window mechanism, preventing it from closing and after reporting this someone rang back to allow us to check in to a different room. Unfortunately the second room had a broken toilet. Once the chain was pulled for the first time, (it had an overhead cistern), the water did not stop running but couldn't be flushed again. This was reported at 6pm, 7.30pm, 8.30pm and 9.30pm, with no response other than ”your problem has been logged on the system and I am waiting for feedback”. No amount of ”can I speak to your supervisor/boss” or suggestions about getting an emergency plumber out, or changing the room bore any result. After the 4th attempt, I remembered that the person providing the second room earlier had rung back from a different number, and once reached, this person did indeed provide us the facility for changing rooms for a second time. There were other issues concerning cleanliness and the heating not working in the second room, all in all a most unpleasant stay that I do not intend to repeat

Lovely hotel, reception and bar areas very nice with the reception areas having lovely marble flooring. Our room was lovely some aspects a little dated and the flooring was very sloped. Most definitely didn’t affect our time. Great parking, and in a brilliant location a short walk from shops, bars and restaurants. Would book the hotel again.

Clean, comfortable and compact accommodation with all the basics. Very convenient if you want to visit the university, a little less so if you want to visit the city centre, although there are regular bus services. Supermarket and coffee shop close by, pleasant surroundings. Have stayed a few times and would do so again.