Hotel terbaik di Saint Just

Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

With some mixed feelings, I'm writing this review... We stayed for 4 days in The Old Success Inn and let me start with the positive elements: the location of the place is absolutely stunning. We also booked one of the most beautiful rooms (nr 12) which has a great view over the bay. All comfort available, great beds, plenty of space (a smaller remark is the dripping bathroom faucet...). Very satisfied with the housekeeping and very clean. One remark however: the door closer systems need proper adjustment; it sounds like everyone is slamming the door (even unintended). I believe there is lots of improvement on the management -side of this place: in one word: chaos ! Upon arrival, our room-key was missing, our restaurant reservation was forgotten,... There also seems a chronic understaffing during restaurant/breakfast service time: it takes ages before getting served, wrong things are brought, buffet does not get replenished, cutlery missing,... We also refrained for further dinners as the smell in the pub-part of the place is really not appetizing (best comparable to rancid beer, hot dishwasher,...: this place need a deep cleaning and/or checkup. One other suggestion: make an arrangement with the community about parking costs: 9 P/night is too expensive.

Seluruh hotel hanya mempunyai ”permulaan baru” dan pondok yang baru dibina ”Penwith” dengan hanya ”4 bilik” dapat tinggal, semua bilik di hotel utama sangat lusuh dan lebih banyak hotel daripada hotel. Jenis bilik ”Penwith 4” seluas 16 meter persegi yang saya tinggalkan sudah menjadi jenis bilik tahap kedua tertinggi di hotel ini, dan saya harus mencuba nasib ... Saya tidak dapat memilih 1, 2, 3 atau 4 semasa membuat tempahan. Untuk meringkaskan: jenis bilik 1 dan 2 berada di tingkat pertama, jenis bilik 3 dan 4 perlu melalui koridor yang sangat sempit, yang sangat tidak selesa untuk membawa barang besar; katilnya sangat lembut dan terdapat banyak rambut di lantai. Jaring laba-laba, kawasan bilik mandi adalah kira-kira 6 meter persegi, ”berbanding” perasaan bilik tamu ... ia cukup luas. Sarapan pagi adalah sarapan Inggeris yang paling biasa ... tidak ada kejutan, dan tidak ada yang istimewa. Kerana ia adalah tetamu ... jadi tempat letak kenderaan adalah percuma. Kerana dekat laut, angin sangat kuat. Tidak ada yang bernilai menghabiskan masa. Kecuali anda mengunjungi bandar kecil Penzance yang berjarak 10 batu, penginapan yang disyorkan untuk dua malam adalah hadnya. Tinggal di tempat ini tidak mempunyai istilah ”nikmati”, itu hanya untuk ”tinggal”, dan harganya rendah!