Hotel terbaik di Vellore

Dear Sir, Good Day!!! Booking Name : John Jijo Room No : #309 Date of stay : 25/01 to 26/01 I hope your doing great !! I just want to share some feedback of our stay in benzz park vellore on 25/012024 to 26/01/2024, so, I booked the room through make my trip. On 25th morning I called to the property and spoke to Ms. Sakthi regarding my late check in and I requested for late check out as well ,as soon as I ask for the late check out she was pointing about the tarrif for the late check out then I told her ok madam I will come directly an speak to you regarding this and i disconnected the call. I checked in at the hotel at around 6:00pm and I was again asking to Ms. Sakthi regarding the late check out the moment she said ,sir you have to pay half a day charges and I asked her how much is the half a day charges, She said Rs 2,500 need to pay. I agree to pay and i went to my room, Then I had my dinner in the restaurant which is close to the reception. The next day on 26/01/2024, I called to the room service around 12:00pm and requesting them to make a pesto sauce pasta ,first there were some Lady spoke to me and she passed a phone to some gentle *** then the gentle *** said sir I will give a call back regarding your order and he disconnected my call. I was waiting for this gentleman callback for more than one hour but I didn't not receive any call from them. Then I decide to have a lunch outside and i went out. Again !!! I called the room service at 4:00pm to place a order for a chicken grilled sandwich there was a gentleman took my order and he said to me it will take 25-30mins to deliver to the room, I said that's fine go-ahead with the order , Then I was waiting for my sandwich more than 40mins again I called the room service again and I asked what happen to my order, the gentleman *** replied to me that he have plenty of orders itseems so that's the reason it taking much time. Again I am waiting for my order. Mean while there was call i recieve from the reception I don't know who is the person who called me at 5:30 pm,,if am not wrong it would be Ms.Sakthi. So from the reception some lady called and said that I need to do the check out as soon as possible time, I replied to that lady in a polite way. Madam the reason Iam doing late check out is my transit train time is night 10o clock so atleast I need the room until 7:30pm. And again she was requesting me to vacate the room by 7:00pm because they are filled with booking so I need to clear my room and they will clean the room and give it to someone else itseems. After finishing all this conversation also i didn't receive my sandwich which I order at 4:00pm then I lost my patience i step down to the reception and I met Mr. Vinay. I explained everything about all the issues which am facing then he apologize to me then finally i received my sandwich at 5:40 pm if am not wrong . Regarding the cleanliness of room is not up to the mark ,the room which I got (#309) is worst in condition the bed line

Good resort. Had some gaps and the staff could rectify it. The approach road is not safe as it is broken and a long stretch of narrow road.

Liked · Though the first impression from outside was doubtful, the hotel was neat and clean from inside. The counter staff was friendly and cooperative. She arranged for the wheelchair facility which I requested for my mother. We were allowed to use the wheelchair throughout our stay which was very helpful in handling my mother. The rooms were large, neat and clean. The supply of toiletries, tea coffee materials were sufficient. The toilet was clean. The rooms (101 & 103) were clean enough. The AC effect in the rooms were good. The Fridge, kettle and other facilities in the room were useful. The room service and the house keeping staff were very good. The restaurant in the Ground floor was clean and tidy. Foods served were of good quality. A parking area was attached with the hotel. Overall, it was a great and safe stay. Worth for Money. Disliked · To start with locating the hotel was difficult. We had to spend some time before finding the hotel. This was because the hotel did not have proper sign board. The sign board which was available was serving only one direction of journey (opposite to our direction of journey). Absence of alternative restaurants in the nearby locality is a drawback. You may have to rely up on the restaurant down of Swiggy etc. This could be improved further.

Stayed in this hotel with family for one night. Access to the hotal and external facade are good. It has enough parking space. The rooms are decent. However it offers poor room service. Probably they are under staffed and hence least bothered to serve you in the room. Tea was served after half an hour. For dinner again no sign of food after half an hour of placing the order. Reminded them. No joy. Finally after agonising wait of 45 mins called up again and canceled the order. Went across the road to another restaurant and got the food parcel. It also lacks in basic hospitality processes. Cleanliness of wash room was an issue with marks /spots on tiles adjacent to commode. Worst of all no soap dish in shower area. Nobody from the ***agement seems to have noticed or never inspected. Breakfast served in the restaurant was another horror as far as cleanliness and service goes. It is a good property but lacks in service and basic hospitality