Hotel Mesra keluarga di Vellore

Dear Sir, Good Day!!! Booking Name : John Jijo Room No : #309 Date of stay : 25/01 to 26/01 I hope your doing great !! I just want to share some feedback of our stay in benzz park vellore on 25/012024 to 26/01/2024, so, I booked the room through make my trip. On 25th morning I called to the property and spoke to Ms. Sakthi regarding my late check in and I requested for late check out as well ,as soon as I ask for the late check out she was pointing about the tarrif for the late check out then I told her ok madam I will come directly an speak to you regarding this and i disconnected the call. I checked in at the hotel at around 6:00pm and I was again asking to Ms. Sakthi regarding the late check out the moment she said ,sir you have to pay half a day charges and I asked her how much is the half a day charges, She said Rs 2,500 need to pay. I agree to pay and i went to my room, Then I had my dinner in the restaurant which is close to the reception. The next day on 26/01/2024, I called to the room service around 12:00pm and requesting them to make a pesto sauce pasta ,first there were some Lady spoke to me and she passed a phone to some gentle *** then the gentle *** said sir I will give a call back regarding your order and he disconnected my call. I was waiting for this gentleman callback for more than one hour but I didn't not receive any call from them. Then I decide to have a lunch outside and i went out. Again !!! I called the room service at 4:00pm to place a order for a chicken grilled sandwich there was a gentleman took my order and he said to me it will take 25-30mins to deliver to the room, I said that's fine go-ahead with the order , Then I was waiting for my sandwich more than 40mins again I called the room service again and I asked what happen to my order, the gentleman *** replied to me that he have plenty of orders itseems so that's the reason it taking much time. Again I am waiting for my order. Mean while there was call i recieve from the reception I don't know who is the person who called me at 5:30 pm,,if am not wrong it would be Ms.Sakthi. So from the reception some lady called and said that I need to do the check out as soon as possible time, I replied to that lady in a polite way. Madam the reason Iam doing late check out is my transit train time is night 10o clock so atleast I need the room until 7:30pm. And again she was requesting me to vacate the room by 7:00pm because they are filled with booking so I need to clear my room and they will clean the room and give it to someone else itseems. After finishing all this conversation also i didn't receive my sandwich which I order at 4:00pm then I lost my patience i step down to the reception and I met Mr. Vinay. I explained everything about all the issues which am facing then he apologize to me then finally i received my sandwich at 5:40 pm if am not wrong . Regarding the cleanliness of room is not up to the mark ,the room which I got (#309) is worst in condition the bed line