Hotel terbaik di Carate Brianza

siamo da oltre 10 anni assidui frequentatori di questo hotel , purtroppo ci consta affermare che negli ultimi 5 anni ha avuto una decadenza verticale che presto lo assimilera' piu' ad un 3 stelle che al 4 attuale . Facciamo preghiera' al signor De Lorenzo che ne e' responsabile , affinche' inizi una efficace ristrutturazione e imposti una necessaria manutenzione giornaliera di tutta la struttura oramai obsoleta ! Le stanze sono sporche e malandate , dalle finestre al secondo piano si vedono cumuli di mozziconi e sporcizia varia , le parti comuni , ristorante e ascensore compreso necessitano di rinfrescata generale . Sui materassi si sprofonda per l'usura e quando ti alzi se piu' stanco di prima ! Il mobilio delle stanze va' ritoccato e manuntenuto accettabile . La colazione e' appena sufficiente ma non da 4 stelle come lo era qualche anno addietro . Il servizio del ristorante e' confuso , si portano le pietanze sbagliando i tavoli e facendo attendere maggiormente i destinatari...salverei lo chef sempre al top . Ci auguriamo di tornare la prox volta con uno scenario piu' vivibile e rimaniamo a disposizione per suggerimenti e proposte !

We stayed here to attend the Monza F1 GP, the hotel was perfect, the staff were excellent, we have no problem recommending this property. While the location isn't in Monza it is very close and we walked to the track as quicker with the crowds.

The only positive aspect of the hotel was its convenient location and the availability of a free parking spot. However, it failed to live up to its price tag and its supposed 4-star rating. I also felt that the hotel displayed a somewhat greedy approach to pricing. Unfortunately, I made a mistake during the booking process by reserving the room for only two adults instead of including our 4-year-old child. Curiously, I discovered on the hotel's website that this oversight didn't affect the price. I contacted the hotel three times to rectify the error, but each time I received a different response. Initially, they claimed they could update the booking at no extra cost. Then, they mentioned an additional charge of €15 per night to make the necessary adjustments. However, when I followed up with an email, they suddenly demanded €30 per night for a correction that should have been complimentary. This behavior came across as both greedy and unhelpful. Although breakfast was included in the room rate, it was far from impressive. Each day, the options were limited to a monotonous offering of eggs and ham. It certainly did not justify the cost. Additionally, the room itself appeared worn and damaged, as evidenced by the attached pictures. I am genuinely perplexed as to how this hotel managed to attain a 4-star rating. Overall, I cannot recommend this hotel due to its lackluster service, questionable pricing practices, and underwhelming breakfast selection. The condition of the room further diminishes its credibility as a 4-star establishment.

We stayed in this hotel as part of our tour that began in Melan. Our room was so small that we could hardly pass each other. The air conditioning was out of order so opening the window was the only option. This would have kept us a little cooler except that a group of teens/young adults gathered in the courtyard and made so much noise we had to close the windows. Thus, we were very uncomfortable with the heat. The restaurant was good but not great. This hotel also needs some TLC. The grounds are really pretty and could be beautiful with a little care. The same goes for the hotel. The fact that it was once a castle could be a draw for guests but they need to put some money and work into bringing up to the standards that travelers expect.