Hotel terbaik di Siculiana

I recently had an incredibly disappointing and frustrating experience at Hotel Villa Romana. Not only was the stay itself subpar, but I also encountered a serious issue with theft and the hotel's refusal to address it appropriately. 1. Theft of $500: During booking, I was overcharged by $500. I immediately reported this to the hotel management, expecting a swift and thorough investigation. Instead, I was met with indifference and denial. The staff was completely uncooperative. 2. Refusal to Refund: After numerous discussions and escalating the issue to the hotel manager, it became clear that they had no intention of compensating me for the stolen money. The manager was dismissive and refused to take responsibility or offer any form of reimbursement. This level of customer service is completely unacceptable, especially given the seriousness of the situation. 3. Poor Customer Service: Apart from the theft, the general customer service at Hotel Villa Romana was extremely poor. The staff were unfriendly and unhelpful, making my stay even more unpleasant. Simple requests were often ignored or handled with a bad attitude, which further tarnished my experience. 4. Room Condition: The room itself was below standard. The cleanliness was questionable, with dirty carpets and a musty smell that persisted throughout my stay. The bathroom fixtures were outdated and poorly maintained, adding to the overall discomfort. 5. Lack of Amenities: The advertised amenities were either unavailable or not as described. The so-called fitness center was a joke, with broken equipment and inadequate facilities. Additionally, the Wi-Fi was practically non-existent, making it impossible to stay connected for work or leisure. 6. Noise Issues: The noise levels in the hotel were disruptive. Thin walls meant I could hear everything from the neighboring rooms and hallways, making it difficult to get a good night's sleep. The situation was exacerbated by the hotel's location near a busy street, resulting in constant traffic noise. Conclusion: My experience at Hotel Villa Romana was nothing short of a nightmare. The theft of $500 and the hotel's refusal to address the issue or provide a refund is a serious concern that future guests should be aware of. Combined with poor customer service, substandard room conditions, and misleading amenities, I strongly advise against staying at this hotel. Save yourself the trouble and look for accommodation elsewhere.

Appartamento di adeguate dimensioni, comodo, pulito e con tutto il necessario; ottimo wi-fi. Piscina super pulita ed attenzionata, più volte viene controllato lo stato dell'acqua, cosa molto carina la presenza di zona idromassaggio; è presente un chiosco bar ben organizzato. Colazione non molto varia ma soddisfatto della buona qualità dei prodotti e cmq vai via sazio. Mare è fronte struttura, basta attraversare la strada e si può scegliere se utilizzare la spiaggia libera o noleggiare lettini ed ombrelloni in uno dei diversi stabilimenti. (peccato che la struttura non abbia convenzioni o uno tutto suo a disposizione dei clienti). All'interno della struttura è presente un ristorante pizzeria, con prodotti e preparazione di eccellente qualità (complimenti per il pesce), prezzi onesti, quantità abbondanti in particolare dei primi; anche la pizza gustosa, perfetta cottura, buona qualità della farina e dei condimenti. Infine è previsto il posto auto in area riservata, cosa non da poco considerando la grandezza della struttura. La cosa più bella, per i miei gusti, la vicinanza!! tutto era attorno, uscendo dalla camera in meno di un minuto si raggiunge la piscina, il bar, il ristorante, il posto auto, la reception; in due minuti il mare. A mio avviso se devi fare vacanza ti devi rilassare e dimenticare l'auto. Tutto il personale molto cordiale e disponibile. Per gli amanti dell'escursioni, a meno di un km a piedi si può raggiungere la rinomata ”Scala dei Turchi”. In conclusione, super consigliato se vuoi stare un paio di giorni senza pensieri e rilassarti.

The location is perfect but if you are a single traverler do not get room 107 its a single room with tiny bed way too small if you are 5'9 tall its clena but better get a room with a double bed, the pool was cleaned most days but it took all morning so coukdnt use the pool untill about 11.30 am , the breakfas was ok, big problem is no pool bar service in July so you need to go to receiption and get a drink up some stairs , sun beds were good , i had guests during the day they paid ten euros each and that was fair compaired to local pools , overall good hotel and would stay again but get a double room