Hotel terbaik di Lumut

Poor Maintenance of Virgo Teluk Batik Resort. The room are outdated while full of dust. Even though they have changed my room, it still dirty and i can't complaint much since im so tired and Im pretty sure it will take longer time for them to fix it. Me and my husband decided to move from 419 to 104. Both room have a very dusty and poor maintenance. They also leave old pipe at the toilet. (I believe the maintenance guy forgot about it). We also have a difficulty in opening the door due to their lock issue. If possible, i can write tans of complain hoping them to upgrade their hotel. Too bad since they have a good location (5 mins walk to Teluk Batik Beach), but poor resort facilities and maintenance. Not to forget the lift are too small for 5 adult people to be in. Dirty lift since no staff stopping the guest from changing their cloth (after playing at the pool/ beach) before they use the lift. However, I like how Puan Normala engage with the guest and overcome the situation when the guest are unsatisfied with the room. She also alert on her surrounding. I make a complaint to the staff at the front office (male) without knowing his name since he have no name tag. Instead of listening to my complaint he straight away asking me to wait for a housekeeping staff at our current room. Second time i came to the lobby complaining that they are giving us wrong info through their only platform (room with balcony) while the room they assign to us are without balcony. Puan normala straight away talking to me and saying that she heard i request for a room change. I was surprise. She is a good leader and have a very good empathy and customer service. 10/10 for her service.

Boleh la.. repeat Kali yg kedua tido ini.. Tuala dia tak bersih..ada yg berbau.. Cadar dia mcm kuning kuning ..untuk buat tido semalam leh la .. Harap dapat tingkatkan kualiti kebersihan Meja TV dia mcm nak roboh

bilik air bersih tp ada naik bau , bilik boleh dgr org sebelah sikit x selesa sb bunyi bising

A beautiful hotel with lovely view, in dire need for a refurbishment. Double room on second floor was spacious & had a lovely sea & pool view. Beach was clean with soothing sea waves & calm sea. Bathroom sink needed to be unclogged upon check-in. Toilet flush has to be held down until all waste has been ”sucked” in. No toiletries holder in shower area besides the built-in space for bar soap. Pretty inconvenient as there was no space to place face wash, shampoo bottle, bath gel bottle. Shower screen is old and unsightly. Aircond is noisy. Cabinet door covering mini refrigerator squeaks upon opening and closing. Instant coffee sachet provided did not taste like coffee. Hotel is very near to 7-11, Speedmart99, many dry seafood produce retail shops, jetty & few eateries. Laundry bag & bedroom slippers provided. No hair dryer & iron in room. Need to request. Had very good Americano coffee, doughnut & nasi lemak at 989 Cafe near the jetty. Warm hospitality & cosy cafe. Definitely worth a second visit, if hotel is refurbished.

Saya memberikan Hilton Damai Laut Resort penarafan 5 bintang untuk penginapan saya. Bilik itu bersih dan sangat tenang untuk tidur. Kakitangan sangat mesra dan menyokong, membuatkan saya berasa dialu-alukan dan tenang. Terima kasih banyak!

This is our first time stay here! It’s a good experience. The resort is beautiful as per photos shown. Just perhaps in future a clearer instruction for the location of registration would be nice. But overall staying here is good and near to Pantai too 😉