Hotel terbaik di Ajuda

The staff were consistently lovely and really helpful. They even brought a little birthday cake up for my partner unsolicited which we really appreciated. The hotel was clean, quiet and nicely decorated and the bed was very comfortble. Breakfast was excellent, and so was the dinner that we had there one night. The gym was modest in terms of equipment but spacious and spotless. The reason I'm not giving the hotel 5/5 is that I didn't like the bathroom layout/design at all. It afforded no privacy, with a clear shower right in the middle of the room and a toilet behind it with a clear glass door. The sink was less than 2 metres from the bed, with no wall to separate it. So, for example if I used the sink or the toilet in the night it would wake my partner up. I really didn't understand this design choice as there was ample space to create a proper, separate bathroom. Other rooms may not have this issue - I can't comment on that. Also, the sink tap came out in a spray rather than a stream which was just generally inconvenient. Overall, we had an excellent time apart from those aspects of the room.

My wife and I stayed at the Pestana Palace Lisboa in October because I attended a conference on the property. Pros that I experienced: - The property is beautiful. - It had a full-service hotel with a highly professional and helpful staff. - Lush gardens on the property with tons of different plants - Indoor pool and fitness center - Nice room (clean, sizable, well stocked with coffee) - Great breakfast - Outdoor aviary in the garden - Walled, secure property (but not in a bad area) Things that looked awesome, but I didn’t get the chance to use due to the time of year: - Outdoor pool - Garden house (looked like a small café or bar in the middle of the garden area) - In-house bar and restaurant The only disadvantage, to my mind, was the location. There is a tram stop at the back of the property (you’d walk out the front gate and follow the wall to the back to get the tram or bus) …. Still, the property is on the outskirts of downtown. There aren’t many restaurants or cafes nearby. The trams/busses don’t run as often as downtown, and it takes 10-15 minutes to get to the city center and even longer to the castle on the east side of town. In contrast, we stayed at an Airbnb in the northwest center of Lisbon a few days before the conference. Staying in town allowed us to wander through town easily and experience more of the Lisbon feel. If I were going again for pleasure, I’d probably opt for something in the north end of the downtown area again. If you don't mind the distance from most of what's happening in town then this is a wonderful choice.

I would like to make it clear that the accommodations at this hostel were as expected, taking into account that currently it is basically what one is looking for, when it comes to stays for a short period of time. But I missed clearer and more accurate information in the booking confirmation email. Because when I arrived at the hotel door and pressed the doorbell dozens of times without getting an answer, it was very stressful! My phone is from Brazil and I hadn't bought a chip from Portugal. I had to seek help from third parties, unknown people, thank God I found someone who helped me, but even getting into our room was a long way! Something that should have been very simple became almost a nightmare. Therefore, I would like to suggest that when making a book with a client, make it clear in the email the step-by-step instructions on how to enter the hotel and also the room! Make it clear to the person that everything is done remotely and we never even know who we are talking to. Not everyone will get there with working internet on their cell phone, and making a phone call is out of the question due to the price it would cost, as it would be International! Just a suggestion, so it doesn't happen to other people. Regards

This hotel is in a great location, right across to the Jeronimos Monestary in Belem. Breakfast was incredible- so much to choose from, fresh and delicious. King size bed was comfortable. However, furniture and other decor is dated and shows lots of wear. Bathroom, though clean, was dark (it was hard to see to put makeup on) and showers are not really easy to get in and out of a you have to step up to get into it and down of course to get out. Even with a safety handle it's slippery (and I have the bruise to prove it). Staff was courteous and friendly. I feel the pictures are nice than the rooms actually look

Tutto magnifico. una struttura veramente magnifica, elegante nella sua semplicità. Nel cuore di Belém, a pochi passi da alcuni dei monumenti più importanti di Lisbona. La stanza era ampia, piena di luce, magnifico il balcone interno. Bagno comodo e completo di tutto. Personale attento e gentile. Grazie ai tram e i bus si raggiunge in pochi minuti il centro e la metropolitana.

This was a brilliant place to stay that was great value for money, comfy, and in a really great location just outside the centre of Lisbon. Transport links were plentiful and I have to give 5 stars to our host (I’m so sorry I didn’t manage to catch his name - I believe it might be Pedro??) who was incredibly friendly, professional and made us feel very welcome in the building. He also gave us information about the local area and a few recommendations which was lovely! The only issue we had was dropping our bags off in the morning as check in did not open till 15:00. We were informed we could do this from 10:00 as cleaning staff would be there but when using the buzzer at the front door we got no response. Luckily we managed to get inside via another couple staying in the building. From here a member of the cleaning staff was happy to lock our bags in reception until check in opened. Just a minor thing overall but this process could be a bit better :) thank you for having us!

O atendimento foi excelente, precisei chegar após o horário de checkin e recebi todo suporte que precisava para acessar o quarto. A comodidade da suite é muito boa. Sobre pontos negativos eu gostaria de evidenciar duas coisas: a primeira é que o quarto fica encima de um restaurante e o quarto ficava com um pouco de cheiro de comida. O segundo é que a cama não possuía lençóis sobressalentes, apenas uma capa para o edredão que tinha sinais de sujeira.