Temukan Penginapan Anda di Torba

Actually the food and location everything is fine except two things First: no night club or entertainment Second: I was with my Pomeranian dog 2 kilos o paid for him 95$ for the 4 nights he doesn’t allow to stay even outdoors Resturand while the cats from street everywhere in the hotel and not vaccinated and mine have his passport and have his all vaccinations and he is not allowed 😡v v weird I didn’t like this they must put cats out And if it’s pet allowance and I paid extra fees to make him stay room and the cats from street surrounding us😡

I stayed at this hotel in October 2023 as an early birthday celebration with my girlfriend. Due to work currently, we can only see each other every three months. We working hoping for a positive, chill experience. I am also a Hilton Gold member that has stayed all across the Hilton family of hotels; but I have never been so poorly treated by the front office than at this property. I was cheated and taken advantage of by paying over 500 euros more for their sea view room category and then given a lower category that is almost 50% of the cost per night and has no view (photos below). I would like to clarify that my grievances are with the front office. Most of the property staff are friendly, highly competent, and hardworking. Two staff members who were particularly excellent were the gentleman Efe and restaurant supervisor Merve Bilir. They provided excellent service, were genuinely warm people that care about their customers, and are hard workers. They should be the managing the entire hotel Also the food at the resort is very good and on par with any of my stays at the Waldorf Astoria properties. We also enjoyed the spa, which is run by a separate company and provided a great hammam experience Negatives: -We were given the wrong room category. The room I booked was a “King premium sea view” with “panoramic” sea views. Their reservations page is very clear about the room in both photos and its description. Instead we got room 6 with a view of some trees, which was clearly a lower room category (photos below). I typically wouldn’t care if the price difference is minimal, but lower room categories at this hotel are nearly 50% less per night (240 to 270 euros per night while I paid over 500 euros per night). Over the course of the weekend, I ended up paying between 500 to 600 euros more than was necessary for a lower room When I went to the front desk to point this out and ask for a room change, the receptionists agreed with me that this was not the right room and they offered me a free dinner with alcohol included, but they were fully booked and couldn’t move us I agreed and left but didn’t feel that was fair compensation since a 130 euro dinner doesn’t make up for paying 500+ euros for the wrong room. When I came back a few hours later, I asked for a manager and the assistant manager Tarik came out to speak with me. He was completely dismissive and couldn’t care less for what I had to say. He didn’t apologize and seemed annoyed that I was speaking to him and tried to end the conversation as fast as possible. He then informed me that alcohol would not be included in the dinner after it was promised and while he was hurriedly walking away he said he would ask the head manager what else they could do. The receptionist felt bad and offered to send a bottle of wine. During the rest of our stay we never received a bottle of wine and Tarik never got back to us -Their beach club, Frankie, was closed for two full days for a wedding while we were

We stayed at hotel for 10 days and the whole experience is been lovely! The rooms were very clean and the hotel definitely looks better than in the photos, it was a nice surprise to see that! Staff were always helping and trying to assist everyone, except the reception team, some of the members couldn’t really speak any English, which we found a bit surprising, but it wasn’t a big of a problem. The food was really good and tasty but sometimes a bit repetitive but that’s understandable since it is a buffet. What was a bit annoying is that some evenings it was very packed and people were just skipping the queue when getting food. The animation activities were lovely and there’s was something to please everyone, from volleyball to dart games. Every evening different shows were on which made it very interesting. A big thanks to Seyfi (one of the animators) for making us feel welcome and checking on us every day to ensure that we are enjoying our stay to the fullest! The only thing that would have made the experience even better was the location; the hotel is very secluded from everything so we always had to take taxis to go town, in the evenings it can get a bit boring since there’s nowhere to go for a walk near the beach which makes you very stagnant. Overall I highly recommend this hotel, it’s definitely been a lovely experience and surprised by so many staff members that have definitely been super super nice and professional!