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Penarafan bintang hotel
≤2345
Penapis Popular
Terbaik 4.5+Hebat 4.0+Bagus 3.5+Baik 3.0+
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4.2/5
Bagus
We needed a place to stay that was near Park Meadows and downtown and this location worked out for us. It's newly renovated and our room was nice. As a platinum member, we were upgraded to the King suite and opted for the points instead of breakfast. The front desk was super helpful and very nice, none were grumpy! It's the perfect place if you just need a night to stay and don't need the frills of a bigger hotel. It's in a safe area near a few restaurants. In our room we smelled smoke whenever someone was outside smoking, but not sure if it was due to our patio door not having a good seal once closed, or if it came through the air conditioner/heater. Overall, it's small, quaint, nice people at the front desk, and perfect for a quick stay.
PPengguna TetamuGreat location right off 2-225 so easy access to get anywhere in Denver quickly. The staff was ok, they cleaning crew was very bothersome, even with our no service /quiet sign up in our door, they still knocked on our door 3 separate times. It was very annoying and kind of rude. But overall it’s clean and I enjoy this hotel. They have an indoor pool and a nice restaurant and bar. I would stay here again. I also worried recommend for a c cheaper place to stay.
MMike EddyNeeded a stay for morning flight from Denver.
Room was nice. Front reception good. Hot breakfast quite good better than more money
Hotels. No parking fee!! Price was good when I
Booked.
Only negative was location kind of far from Airport, especially with traffic.
Would stay again as long as price good.
Mike Eddy
NH
LLewisI booked my room online and the guy at the front counter was waiting on someone before me. On his screen pop-up $50 deposit. Well he did not asked the lady in front of me for the deposit but when it was my turned; he asked me to pay $50. I told him that was for the lady in front of me and he did not asked her so why was he asking me for a deposit. Overall, the stay was very good except for the front desk guy. I think that you guys need to be persistent and asked everyone for a deposit.
SsuefredricksonLoved our stay!!! Let's start with Jake checking us in on Thursday, he was amazing, polite, professional, just overall awesome! On rechecked in on Friday under a separate reservation and the agent was so sweet and accommodating, I enjoyed chatting with her! (didn't write down her name) Moving on to our dinner in Zink and having Morgan as our server! She was just absolutely perfect, friendly, efficient and fun! Jane was setting up a buffet in the hallway and I was intrigued because am an Event Manager for Hilton, so I stopped to chat and admire the setup, she was fantastic to speak with and so helpful that she actually went to get me the book where your equipment was ordered from! Tybor (I hope spelling is correct) took care of our family for 4 nights, he was sociable, remembered everyone's drinks and engaging! The morning breakfast servers were wonderful too, had a great chat with Beverly who when I said we had to check out on Sunday and move to another Hilton because you were sold out, she said ” are you sure, I can call the Front Desk for you”!! Thats top notch service and a valuable ambassador! The coffee shop lady on Friday was awesome too! The housekeeper on Wednesday afternoon on floor 2 was so nice and friendly! WOW is all I can say great team and I will definitely stay at your location on my next trip to Denver!
MMatthew MarkEverything is great nice and quiet no problems easy checking in and no checking out.one of the better hotels in this price range for stays. I don’t think you can get any better especially at this rate. And trip has the best rate around better than their website and bonus groups!
Matthew
PPengguna TetamuThe hotel staff gave out my private information to random strangers where they asked if I was in fact staying there and what was my room number. This particular stranger asking about me was wearing plain clothes not a uniform, did not show a badge, only identified himself by his name, more importantly did not have a warrant. Information was given out. Without my permission. When I brought it up to management, they said it’s none of their business, they don’t care, that’s my problem, and I don’t have proof of the night attendant relaying it, etc. I said it is your business when you put out my confidential information to the public. I could file a civil lawsuit against extended stay America corporation if I wanted to as per the United States Supreme Court ruling in 2015, I have a reasonable expectation to privacy. Also, that could possibly put my life in danger when the general public asks. Another time, I inquired with the management about why I haven’t received housekeeping in 3 weeks going on 4 weeks. Management said they don’t have housekeepers. Management is tasked with the responsibility as per her job title of staffing her property accordingly. I continued to push back for someone to do it. I paid for it. It’s part of the rate. I already waited almost 4 weeks. Management yelled at me and said quote unquote “clean your own f****** room”. I couldn’t believe my ears. Never had that ever happened to me at any hotel brand including extended stay America. So I responded that I can’t pay you for the week unless you fulfill your responsibilities. The Management said I’ll have you removed out of the room from police. I said go ahead. I’ve been here for over 31 days. According to the law, That makes me a resident rather than just a guest. I have more legal protections now. The management called the police. The police arrived. The police knocked on the door. I didn’t answer as I don’t have to unless there’s a search warrant. The police left without further incident after literally only a minute. Because the police knew this was a civil issue not a criminal issue. When the management realized I wasn’t being removed, the management locked me out of my key card so I couldn’t get in my room. That’s against the law. After 31 days, lockouts are not permitted. Only an order by a judge of the court can order me removed. But either way, I paid for the week because I didn’t want to argue about this topic anymore. I didn’t receive my housekeeping until week 4 following the previous housekeeping date. At the previous housekeeping, it was a new housekeeper who joined the staff. And she didn’t speak fluent English. Spanish only. That morning, the housekeeper walked into my room without burst of knocks 3 times announcing themselves. The housekeeper literally walked right into my room without a heads up. Again law enforcement is not even even allowed to do that without a warrant. But the housekeeper walked in without forewarning. Another situation was after the 3
CChristina OI wanted to leave a second review because there is one shining star at this location and that is Christina! She is the gold standard of customer service. No matter what you throw at her she handles it and does it with a smile. When it comes to customer service it doesn't get any better. She doesn't talk down to people.shes never unpleasant she doesn't go out of her way to be nasty to people or over charge people or dismiss people as some of the other employees here do. It's pretty obvious from the reviews this place gets which employees there talking about! She is cut from the same cloth I am, no matter what your job is in life you do it to the best of your ability. Then at the end of the day you can look in the mirror knowing you did your best today. I don't know how some of these employees sleep at night knowing they were nothing but unpleasant rude and nasty to people all day going out of there way to screw people not having the rooms to be acceptable to stay in. The world could use a lot more people like Christina! You are the shining star of this hotel hands down!!!!!!
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