Hotel terbaik di Harris County

Stayed at the Westin Houston Downtown for a two-day business meeting. The hotel was luxurious and comfortable, the staff was extremely helpful, going above and beyond to make sure the hotel rooms and our conference room met all our needs, and all our catered meals were excellent. The day we arrived one of my team members thanked me for booking such a nice place, and that impression lasted through our visit. ... now, 3 weeks later, I accidentally shipped a package to the hotel (my own mistake), and Denise at the front desk was SO helpful in tracking down my package and offering to drop it off at a UPS location once I send her my shipping label. Would ABSOLUTELY recommend this hotel for a personal or business trip!

Easily the worst hotel experience I've ever had. The lobby stinks like raw sewage when you first arrive. I asked the woman at the front desk what the bad smell was and she literally said, ”What smell? Is it sweet?” LOL I can't believe she could say that to me with a straight face, but I guess she's had a LOT of practice. I turned to the valet helping us with luggage and asked in a lowered voice, ”Do you smell it? Or is it just me?” He said, ”Yeah, I smell it, but I work mostly outside valeting cars.” I told him he was LUCKY for that. He agreed. If our room had smelled like the lobby, we would have left the property immediately and TAKEN OUR CHANCES, but as it was, we only had a couple hours to get ready for reservations and the room smelled ok. So we stayed. However... At one point, early in the evening before we left for our event, a fire alarm went off. We ignored it at first because the sound was distant, we weren't sure if it was a car alarm, burglar alarm in another building or what, so we continued to get dressed. Twenty to thirty minutes later, an alarm in our room went off. It was very loud and said that it was a fire alarm and to evacuate. We were on our way out anyway, so we left down the stairwell, wondering if our things and the hotel would be in cinders when we got back. Halfway down the stairs, another guest told us it was not a real fire, that someone had been smoking in their room and set off the alarm. The alarm, however, had been sounding from the other room for quite a while and since they had to wait for a hotel employee to come from home to turn it off within the allotted time frame, the alarm system went to the next level of fire alert, evacuating the hotel to the street. This clearly should not have happened. Staff of every time shift should have been able to reset the alarm before evacuation, not scare and inconvenience every, single guest in the building because of one smoker. In addition, the hotel and rooms were in desperate need of renovation. They were shabby and dated. The mattress was the worst I've ever slept on, you could feel the springs. There was urine and fecal matter toward the back of the toilet seat. Fortunately, I travel with Lysol wipes and went over the entire room... every surface and door knob, light switch, remote, phone, etc. within 20 mins. But at a 4 star hotel, this should have been -completely unnecessary-. 4-star hotel? Not even close. I gave one star simply because I actually stayed the one night in this room, but NEVER AGAIN. Do yourself a favor and spend a few dollars more. Also READ the REVIEWS. I wish I had, but got the reservations through Ticketmaster spur of the moment. Learn from my mistake. The best I can say about this hotel room is the sheets were clean, but I'm very glad I travel with my own pillow.

Huge! Suite. Room 822 with two queen beds. Very clean, brand new appliances, quiet. Friendly and efficient valet parking. Very nice breakfast buffet with quality tableware. Great location for walking two blocks to Astros. Very friendly and helpful staff.