Hotel terbaik di Hillsborough

Service is not good

Service and stay was decent! Mrs. Donna is the sweetest woman ever. Every time we travel here, she is always greeting us with a smile. I enjoyed my per usual coffee and bagel. I always like to stay here because we know we will see her and Jessica when she is in the lobby. She has worked with our family before for an event and is immaculate. We noticed changes with front desk staff. There seems to always be something wrong with our rooms every time we stay. We like to stay on the higher floors, but our last few visits, we’ve not been able to get that and have been put on the 3rd. We tried to ask the front office manager about it, but she seems to have an attitude. Her name is Adrienne. She doesn’t communicate well at all. And when you ask her sometimes she tells you one thing and then acts senile as if she never said it before. We’ve had trouble with communicating with her before. I would rather just deal with the other young ladies. but I just learned they no longer are employed there. I wondered if they quit because of their manager Adrienne because she is very disrespectful. I also wasn’t impressed with the food from the restaurant as much this trip either. It has been better in the past. My husband got sick and did not feel well for a few days post diner we had one night. But Julian is such a great server and always does his work with a smile. He is prompt and always pleasant. We also could not check in until 8pm on Saturday which was inconvenient. And I needed a late checkout and Adrienne said no. That was rude and unfair to have lost time due to other guest. If that was the case, they know their schedule in advance, there should Be a notice somewhere or not able to book if we are unable to check-in on time. It seems this was standard that day as I saw others upset regarding this. This should be addressed and handled better.

The four pillows are great. Bed is great though a little high for me, I'm 6 foot, but it's manageable:) AC works fine. And everything else is there, what and where it's supposed to be. Not sure about the neighborhood but floor entrances require a guest key. Inside feels safe In general it's good. I would stay again.

An outstanding location near the interstate but not overwhelmed with traffic. Actually, very light traffic but great proximity to Duke University and Medical Center, eating, shopping, and an easy commute to Chapel Hill. Rooms where amazing and have convinced me to make Home2 my go-tos for work trips. The lobby in this new hotel was amazing. And the staff made everything even better! The night staff was incredibly polite and helpful and Priscilla and Mimi during the day were the best- even nice enough to hang on to my wife's forgotten pillow until we could come back to get it. HIGHLY recommended!

I did not have e a reservation scheduled but I was able to get a room. Thanks to Wayne as he was very helpful and kind. I had a reservation at another hotel in the immediate area but checked out because they could not get the air conditioning fixed. I will use this hotel anytime I have a need to stay in the Durham area!

很滿意的一段生活

房間相對較小