Hotel terbaik di Indian Rocks Beach

Ini adalah tempat yang indah dan kakitangannya sangat baik dan mesra dan sentiasa bersedia untuk memenuhi keperluan kami apa sahaja yang kami perlukan.

I’m going to start saying that this family vacation was sweet and sour. After looking around and have my concerns because some of the reviews I decided to stay here anyways. I’m going to start with the positive things. Breakfast- pretty nice, there was a variety eggs, pancakes, fruit, cereal, bread, etc. Ms Penny at the breakfast station was nice and polite. The room that was assigned was clean, the bed was comfy. *now let’s go with the next… 1. We arrived around 6pm, I proceeded to check in the lady at the front desk agent I’m not going to say her name but stars with Y (very unprofessional) told me that I was checked in. I was (what?) no I’m sorry but we just arrived, she was yes you are, I was no, then she mentioned another person name with my last name and said are you sure you are not _ _ and I was so now I don’t know my name :/ I was no ma’am that’s not my name. So the other person showed at the lobby because they assigned the wrong room… that means they assigned somebody else to my room without check and compare the name on the id and the credit card :| si the hotel manager came and reassigned another room for me and for the other lady, at this point the front desk lady said but there is no more housekeeping personnel and I was OMG, so after we finally got our room (finally), Sunday afternoon I told my husband we are having a good time with the kids let me see if I can extend one more day, so we can do something else with them, I proceeded to the FD and talked to the gentleman (Don’t remember his name) he said well to extend a night is 149, I said ok let me talk to my husband I’ll be back, when I went back who was there again Ms Y, so I said Hi I want to see if I can extend one more night and she was well is 159 and I was OMG here we go again. I was Ms Y! I came here a moment ago and he told me another price and she was no, he was incorrect, I was online is 136 and you are telling me that is 159. You know never mind. At this point I was so upset that I call Guest relations and explain everything from the beginning, they call the hotel and the lady told the Guest Relations agent that non of that happened and I was like whattttt, so now she was calling me liar ??? To put the cherry on top when we were ready to checkout and put our luggage in the car, we noticed that someone hit our car in the parking lot ( I thank God that wasn’t that bad) at this point I was so frustrated!!! We asked the Front desk and guess what?!?! There was no cameras in that side of the building! Yes, no cameras in a side where there a door with no lock and anyone can enter to the premises and have access to the rooms. I worked with hotel industry for more than 15 years and this was a terrible service and experience ! Picture of the good and no so good!

I booked this for my wife to attend a religious speaker near by this hotel. My wife arrived late and was not greeted how any customers should be greater. ONLY ”ID PLEASE!” As my wife searched for her ID he said another ”I SAID I NEED YOUR ID” The next day I get a call from the woman at the front desk say that I was staying in two room and I would be charged and I needed to figure out what room I wanted to stay. I called my wife to ask what was the situation with the ac that made her change room. She did not change room nor complain about anything. The woman in the phone said ”Well we need to figure this out and someone needs to move the luggage to one room or we are going to bill you for both rooms” I told her she was wrong my wife was still in the original room. I ask to talk to the manager she told me they would not call till Monday. Insulting us and insinuating that we were defrauding an inn keeper. Stay June 23 to June 25. I have messaged in the app and the text message service the hotel uses with out any responses.