Hotel terbaik di Kannapolis

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!

Nona has the best customer service I’ve witnessed at any hotel. She is so sweet and accommodating plus bonus points for empathizing with me while I was traveling by myself with 2 small kids. I would book again based off her service alone but the room was nice and clean and the kids enjoyed the pool. Over all a great experience!

For the price, this is a very nice 2-star hotel. Has lots of transient workers from nearby construction sites but it was very quiet. Quick access to nearyby restaurants, WalMart and on the Highway. Perfect. Breakfast was as expected for a 2 star Hotel but the breakfast staff was very attentive and friendly. The Checkin and Checkout proccess was fast, friendly and professional. When checking in, the gentleman was extremely helpful, a true asses to the Hotel Management team. Pictures are actual pix from 319

The guy at the front desk was rude and uninterested. We got to the room and the key unlocked the door, but the door wouldn't open. While my husband went back to the front desk, two more people on the floor had to kick or shove their doors open. It took us 4 tries to get in the room. Maybe we should have stayed in the hall, because the room was awful. The ”mobility accessible” room barely allowed my wheelchair to pass. When I entered the bathroom in my wheelchair, there was no room to close the bathroom door, it was that small. The sink didn't drain. The bathtub was dirty. The walls were dirty. There was a weird odor in the halls and the room. People were fighting and screaming in the hallway, hitting the walls and our door. The hotel staff called the police, it was that bad. There was another screaming match at 3 AM, and another call to the police. They are probably on speed dial. The ice machines weren't on each floor, you had to go back to the lobby. There was supposed to be a hair dryer in the room, but there wasn't. There wasn't even an alarm clock. The entire experience was just awful.

The owner was arrogant and disrespectful. As was his wife.. The rest of the staff was easy to communicate with and deal with, over all. The room was clean, but over priced.

This is a wonderful place to stay for a quick trip! Hot breakfast, updated rooms and bathrooms, and excellent customer service! Very helpful and so friendly throughout the whole stay. As a choice elite member, we even enjoyed a welcome gift, close parking, and check in was a breeze! We will definitely stay here again if in the area.