Hotel terbaik di Ludlow

Bus line right next to the hotel, the room wasn't luxurious and there was light coming through the windows, but it was nice.

Nice clean hotel. Initially immediate area looked a bit sketchy, but turned out to be a great location. Super easy to get on/off highway to go to Cincinnati or further south into Kentucky. Room small but clean. Breakfast amazing. Best hotel breakfast I’ve had and breakfast staff was working hard making sure everything was kept stocked. Pool nice although could use a good cleaning with some built up scum on walls. They are remodeling and only negative comment I have is they should wait until after breakfast to do things like sanding on the first floor near the breakfast area. Afternoon and evening front desk women very nice and friendly.

I was going to chalk up my experience as an isolated incident and let it fade away. That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room. We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out. When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay. Customer service/satisfaction is becoming non-existent .

酒店位置不錯。值得考慮z

We attended the Taylor Swift concert. The rate was under $200, while other hotels were at least $500. I loved how they set up a cardboard cut-out of Taylor, with a Cinci background, in the lobby for pictures. Room was nice with for 4 people, with a sink outside the bathroom and large mirrored closet door for getting ready. We had a balcony, sleep sofa, and mini fridge. Uber was $8 to the stadium and we were able to walk across the bridge afterwards. Normally I would have tried the tram, but they moved the stop 7 blocks from the stadium due to road closures. We had yummy avocado toast at their restaurant in the morning. Loved the free popcorn and mint water in the lobby, too.

Saya tidak begitu gembira dengan penginapan ini. Saya telah tinggal di tempat yang lebih murah yang jauh lebih baik. Tiada mesin layan diri. Restoran di lokasi mempunyai kapasiti yang sangat terhad. Tempat letak kereta yang mengerikan. Kereta kami dipecah masuk. Lokasi berdekatan dengan pusat bandar tetapi saya tidak kagum dengan Hyatt. Bilik adalah sangat kecil. :(

STAY AWAY! Unfortunately, I had a terrible experience at this hotel. Was in town 8/21-8/24 for the Green Day concert. My hotel experience almost ruined the whole trip. First, bait 'n' switch. Booked online was shown photos of a one bedroom suite. Thought that's what was in my cart when I checked out. Nope, got there and it was one room, tiny with a tiny and uncomfortable sofa that never got pulled out so idk if it was really a bed or not. I was with a Platonic friend and the room was not going to work. She had to get her own room essentially doubling the cost of the trip. Front desk agent Angelo was rude and surly when told our room was not as pictured and unacceptable. All he would say is that's what you booked so nothing we can do. He smirked the whole time, told me my only option was to go back upstairs and accept the room and told me and my friend he is ”unhinged.” My friend said she did not feel safe in the hotel with someone with room access admitting to being mentally unstable and the way he treated us proved it. Next day manager Aimee offered me $20 in cash to ”buy me lunch” for my trouble (room issue still not actually resolved). I declined that offer because it felt like an insult and Idk if she had the power to just take money out of the drawer and give it to a guest...? I feared she may later accuse me of stealing or something she was so sketch. Her eye was twitching as she insisted she couldn't do anything more because their front desk camera does not include audio so she couldn't verify my account of the events from the previous night. Last thing parking. After self-parking I get emailed a bill for valet. Went downstairs at 5 a.m. Saturday morning to inquire about the parking bill. I really wanted to check out but the valet couldn't straighten out my bill because it is technically a different company and Angelo was back at the desk and I was afraid of him so nothing to do but go back upstairs and wait til 7 when he gets off. I am scared in this hotel. I do not feel safe because I have not been treated like a guest - a paying customer - and now I cannot check out when I want. I am hoping someone will remove the erroneous charge off my bill and not randomly offer me $20 to go away or idk spit in my face or something. Either feels possible. Do yourself a favor and STAY AWAY FROM THIS PLACE. The slightly lower price is not worth what they will put you through. Stay somewhere decent that will treat you like a customer and not like a vagabond whom they're doing a favor by letting you pay them to stay at their very much sub-par property.

The service was excellent! Super clean and convenient. Had both dinner and breakfast and both were wonderful! A beautiful hotel and I would highly recommend it.

We had another amazing stay at this property. The room was very quiet, even for being right in the middle of downtown. We had a minor challenge when checking in with the valet process, but the next morning Tom was the hero and fixed everything and retrieved the car and record time!