Hotel terbaik di Mariemont

I used to stay frequently and then stopped coming for a while because the service wasn't as good but glad I decided o stay again. They have new staff and management and you can tell the difference. Everyone was so kind and friendly and the place was amazingly clean and refreshing. Breakfast was awesome and I will definitely be coming back in the future.

I stayed for 2 nights with my cousin. It is conveniently close to a lot of eateries and only 26 minutes to Jungle Jims. However, the staff are hands down the best I've come across in a long time! Polite, efficient and extremely helpful. The room was spotless, comfortable, the refrigerator was a blessing because I needed to store my insulin. It is budget friendly with lots of hot water and cable should you need to relax before sleep. I would not only stay here again but would also recommend it to anyone who is passing this way!

Craziest Worst Hotel Experience In summary don’t stay at Homewood suites Midtown Cincinnati!!! They may screw up your reservation, let strangers in your room, rebook you but forget to tell you it’s not for the whole stay you were expecting, enter your room and touch your belongings, throw out some of your stuff, shove your stuff in a cart and essentially evict you due to an error on their part. I booked a five night stay at the Homewood Suites In Midtown in Cincinnati a week before my business trip and had a confirmation email. I checked in on Sunday evening with no issue. Monday after a long work day, I returned to the hotel, my key card did not work and there was a stranger in my room watching tv. Totally unsettling seeing that I was a woman by myself and the man in my room who could have went through my stuff or touched my underwear and toothbrush. We went down to front desk to figure it out with an employee. It was determined my reservation was marked as a “no show” in error. The front desk clerk got the man another room and she made me a new reservation so I could keep my original room. The employee said she would tell billing to give me 50k points and a free food item from the snack bar. I was okay with this, but the next day someone called at 5pm and told me I would need to get my stuff out of the room because the hotel was booked. I explained I had a reservation through Friday but that I would be at the hotel at 6:30pm to discuss with them. I arrived at 6:20 and asked for the manager. She was not available so I waited in the lobby. About 5 mins later I asked again for the manager and was told the manager was in my room packing my stuff. I was appalled! I told her, “why didn’t you tell me?! I would want to pack my own stuff and not have a stranger go through my things!” Feeling completely mortified someone was touching all my stuff (clothes, underwear, toothbrush, makeup etc) I quickly got to the elevator, to find the manager. I found her in the hallway with a cart with all my stuff shoved inside, some in the suitcase some just loose. I had a heated conversation with the manager and the only answer she could give me was that the “no show” opened my room for other reservations and the hotel was booked and she could not give me any room. I told her the front desk employee gave me a new reservation the night before and knew it was thru Friday. To which she explained the hotel was already booked and she only could have only given me the one night. So I asked, why didn’t that employee tell me the reservation was only for one night?! I could have packed my bags and found a new hotel earlier that day. To say I was infuriated would be an understatement. The manager said she discussed this situation with her GM and they decided I should be moved out. So essentially I was evicted, they broke our contract due to a mistake by the hotel. I got the GM and the managers business cards and asked for a call with the GM but the manager said she was

While I had no problem with the room itself, I feel that the hotel manager could have accommodated me somehow when they double charged my bank card causing me to have issues with my bank. The rep took my card info and later that evening I decided I was going to prolong my stay for another day. To my surprise I looked at my account to see how much I had to spend and noticed that I was double charged and didn't have enough on that card to pay for another day. I had to use a credit card which I didn't want to do. Since it was Friday that $91.00 extra that they took out wouldn't be refunded until the next business day which would be late Monday. In the meantime I had other transactions go through causing my account to be overdrawn. After speaking to the manager all he said was it depends on my bank when those funds would be refunded. I thought that was poor customer service because if my card wasn't double charged I wouldn't have to wait for the bank to do anything. The hotel acted as if it wasn't nothing but I couldn't use my ATM card until those funds were transferred back into my account which was very inconvenient. Every time I visit this hotel something goes wrong. The last time I paid for a room maintenance came to my room acting as if I shouldn't be there and I had to speak to the manager to clear it up. It seems like some very incompetent people running this hotel.