Hotel terbaik di Mount Horeb

Subject: Urgent Concerns Regarding Service and Room Conditions Mobile App Communication: The staff consistently failed to respond promptly to messages via the mobile app. On one occasion, while waiting in the lobby—where no other customers were present—I was ignored when requesting the shuttle service. Shuttle Service: When I needed a shuttle to the airport at 5 a.m., Manager Alfonso informed me that no shuttle would be available. Despite this being a service promised on your website, Alfonso stated he could not accommodate us and showed reluctance to arrange alternative transportation. But I found out there was a shuttle for someone at 4am. Please tell me that this hotel is not about discrimination or ageism. I felt it!!!! Room Temperature: The room was excessively hot, even after the maintenance team replaced the air conditioning unit. Despite running the new unit for over two hours, the room remained uncomfortably warm. When I requested a room change, Alfonso hesitated, citing concerns about overtime for cleaning staff and expressing skepticism about the room’s condition. His response was dismissive and unhelpful, even suggesting he would need to verify the issue himself, which was unnecessary and highly unprofessional. Breakfast: Fresh fruit was available and the personal maintaining the food area was excellent and friendly. Happy Hour: 1 bottle of wine that was almost empty. I asked for a new bottle and the front desk personal said there wasn't any more. SO, take sips because they don't want to buy more. Not great anything for happy hour.

I always stay here when i come to Madison. the venue is always in perfect condition but then the staff can't be any nicer. From the Front Desk, (Sam, Jim and Grace) to the Breakfast area (Julie & Allison) the staff is always pleasant and have great attitudes. The housekeeping staff is second to none, they have your room so clean you look forward to heading there every evening. Stan G

Saya suka datang ke sini. Tidak ada cara untuk benar-benar melakukan perjalanan hari ini semasa wabak, jadi ini adalah rumah kecil yang bagus jauh dari rumah. Kakitangan yang sangat bersih, baik, dan mereka tidak mengganggu anda.

We stayed for five days at Hampton Inn & Suites Madison-West during the December holidays to be near family. The staff were friendly and helpful, always having coffee, tea and hot chocolate available adjacent to the front desk. The pool was very family friendly which we enjoyed with younger family members. Our room on the fifth floor was spacious and we enjoyed their good complimentary breakfast every day we were there. Several high school sports teams were staying there but it was quiet throughout the halls.. Highly recommend.

If you love cockroaches, this is the place for you! But I'll start at check-in: when we arrived there was a sign on the desk saying the attendant was performing another task away from the desk and would be back within 15 minutes (I waited about 10 minutes.) Our key cards quit working each of the 3 days we were there and every time we went to reprogram them, the sign was up and we waited. The hallways were a festival of weird smells. At night the hallways reeked of *********, which I do not have a problem with, but it's not something I really want when I'm traveling with my children. Also not really something I want to smell as I'm falling asleep. There was a large puddle of dog pee in the middle of the landing between the first and second floor steps that was there for a couple of days. The steps were pretty dirty anyway. We stayed in room 212. One of the couches was broken, the dresser drawers were broken, the outlet in the bathroom didn't work. The person upstairs was super loud beginning around midnight each night. I was impressed with how clean the room was, I was less impressed with the cockroaches that welcomed me to the bathroom in the middle of the night. There is a crack between the floor and the wall in between the toilet and the bathtub, that appeared to be where the cockroaches were entering from. I killed several cockroaches but the rest escaped into that crack. I booked the room because of the extra space and the kitchen, which we definitely used, but it was much shabbier than it appeared in the photos on the website. I do not see myself ever staying in another Extended Stay America again and I would certainly not recommend it to anyone I know.