Hotel terbaik di Shreveport

Steven at the bar is the best. Steven is the best thing about this place. It is still undergoing renovations and leaves much to be desired but Steven is amazing and makes all things better each night. The renovated rooms are still a mess. Mine has paint in the tub, the step for shaving is partially ripped off the wall, tiles are uneven, the lotion/soap is ripped off the wall, the paint job is a mess and the wiring shows under the mirror. The ac doesn't work great but the bed is comfy. Honestly the only reason I've stayed so long is because Steven at the bar. He's a gem and truly the best. The laundry is broken... pools still closed and the gym... it's yeah.

Good friendly customer service

Hotel ini terletak betul-betul di atas kasino. Tidak perlu dikatakan bahawa ia sangat mengagumkan. Hanya makan, minum dan berseronok di kasino, tetapi lalu lintas untuk pergi ke tempat lain adalah masalah. Anda perlu memandu sendiri.

The front desk staff found a room for me, which after I found out a convention was in town, was a great thing. Unfortunately it seemed like I was disturbing her rather than making me seem invited. Room was ok, but the AC never turned off, which made it hard to sleep. Did not kow that Courtyard was the only division of Marriott that didn't serve breakfast, which was disappointing. Overall yes I got sleep but it cost.

It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.

幫我們老闆定的。簡直不要太贊，他非常滿意。真的好，價格也是種花吧。整體都很乾凈。非常贊。老闆説下次還住那裡