98 Ulasan
Hampton Inn Shreveport-Airport
Shreveport|0.31km dari Lapangan Terbang Serantau Shereveport
My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.
104 Ulasan