Hotel terbaik di Wickliffe

My husband and I rented a smoking room to hold my 50th Birthday in, five years ago, and the hotel was owned by people of Indian decent and everything was beautiful, with all the extras...But this past June, there were different owners/employees, no amenities... like coffee/coffee maker, in the room, or in the lobby, no continental breakfast, individually wrapped Bengals, Donuts, Cookies, etc., and the price of the room we got was ok, for a single bed, a litte fridge, a microwave, and a bed,...(Don't get me wrong, there were counter-top tables, arm chairs, a place to hang clothes, with two night stands including charging adapters in the lamps, a heating/cooling system, a pretty nice size bathroom with a shower), but so many things changed, the place just had a different feeling, as if someone purchased the hotel, put a family member in charge, and they just don't quite like the job/place... The pleasantries seemed a little forced,... On top of all that, the bed was lumpy, which made it hard to sleep on it. I might have tossed and turned for 2 hours or so... NOPE!! We didn't have a good night's sleep, eventhough it was quiet. Now if none of this matters to you... it can be a nice hotel, meetings, sleep-overs, hook-ups, and hotel parties, etc.,... As long as you pay for all the extras, the pool...(it was $10 per person, no idea how much it is now), they didn't have room service or a kitchen... (They said)... No Bar?!?!... So bring your own food and drinks, no gift shop, or anything else you might want to enjoy... without extra $$$... Getting a room here makes you feel like you just itemized your taxes... Unless all you need is a room.

Great location. Right by freeway & restaurant's. Has laundry on site. Very nice staff.

We recently stayed at this courtyard for my daughter's wedding. They have six kids between the ages of 14 and 5. They requested adjoining or at least rooms close together. When the checked in, they put the kids on a SEPARATE FLOOR! They refused to change their room assignments. They even offered to wait for a room to get cleaned, but they wouldn't switch the rooms. We happened to be staying on the same floor so the kids were just a short distance down the hall from us. In addition, they were out of coffee for the rooms so we could choose the nasty ”complimentary” coffee in the lobby or drive/walk to Sheetz for coffee in the morning. One of the benches in the front was broken, the elevator sounded like it was about to give up the ghost. Everyone we encountered seemed nice enough, however the hotel was very disappointing.

Benar-benar suka hotel ini dan kakitangannya hebat!!

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

Great stay and location. Cover was dirty upon check in.

I stayed here twice recently - once heading west and then heading back home. It was convenient to the highway, which was one feature that I was looking for. On my way out there, I was on the phone with the day desk to relay that I might be getting in a bit late, but wasn't sure if I could make it due to snow on the way, etc. He was very professional and courteous and helpful on the phone - it almost made me feel like a friend. When I got in at night, the night clerk was courteous, and everything went well. The room was no frills, and the bed a bit firm, but I slept well with no issues. The room was clean and served its purpose. The staff were good, as the day guy I talked to on the phone was at the desk in the morning and remembered that I was having difficulty in getting there the evening before. I also got a coffee from the coffee bar set up in the lobby to get me on the road. As I was quite satisfied with the room and staff and location - I reserved a room for 2 weeks later upon my return. I upgraded to one with a fridge and microwave since I had food with me. This also had a little writing desk, which I found useful. Again, staff were courteous - the day guy remembered me and greeted me, and the cleaning woman the next morning was very friendly and said that she remembered me from my earlier stay. As it was convenient, courteous and clean, I will be staying here again as I travel through Ohio.