Hotel terbaik di Huong Thuy

My best impression about this hotel is their service. All staffs are very friendly and helpful, they also assisted me early check-in without any other fees. I feel completely comfortable when I was there. There is a pool in he rooftop with fresh atmosphere and amazing city view. The restaurant in the 3rd floor with ancient style is also an impression thing to me, they serve local food there and it taste quite good. I think I will still stay in this hotel when I back to Hue in the future.

部屋はとても綺麗ですが、匂いがキツすぎました。ドライヤーなし。それさえ改善できれば素敵なホテルです。

Mình đến đây 2 lần với gia đình. Lần đầu năm 2023 mọi thứ khá ổn nhưng lần 2024 này mình khá thất vọng. Thất vọng không phải vì cơ sở vật chất của Amy Apartment mà về cách bạn nhân viên xử lý tình huống. Lúc trả phòng , mình bị yêu cầu thanh toán thêm tiền Minibar và bạn chắc chắn là bên nhà mình đã sử dụng trong khi đó mình xác nhận 100% là chỉ dùng đúng 1 chai nước suối lớn. Thay vì lắng nghe khách thì bạn nhân viên lại sử dụng giọng điệu buộc tội , rằng : ”em đã từng gặp nhiều trường hợp như thế này rồi” -＞ Đâu có nghĩa là tất cả các khách đều cư xử giống nhau. ”anh không trả thì nhân viên em phải trả” -＞ Số tiền chẳng đáng bao nhiêu, mình đã trả nhưng mình có nói mà mình không hài lòng vì bị buộc phải trả thứ mình không dùng. Khách hàng bị buộc tội rằng đã sử dụng Minibar vì nhân viên đã kiểm tra kĩ. Thay vì đứng ở phía khách hàng để xem xét là có chắc nhân viên kiểm tra kĩ không hay khách có sự nhầm lẫn nào đó, thì nằn nặc là khách sai và khách phải bỏ tiền ra thanh toán thêm. Ở đây không nói việc khách hàng đúng hay sai, mà là cách các bạn xử lý vấn đề rất kém. Lần quay lại 2024 này khá tệ.

If every hotel were like Anhill, the world would be a better place. From the second we walked through the front doors, the staff was genuine, friendly, and welcoming. Joy, the service professional that greeted us on the first day, informed us that their annual staff New Year’s party would be happening that night and eagerly invited us to come. Though we were unsure whether we would be imposing, she was enthusiastic about the prospect of our attendance and assured us that our participation was wanted. We agreed that we would come and were promptly shown to our stunning room which featured a balcony overlooking the beautiful garden and koi pond at the front of the property and a in-room freestanding tub with bath salts and a loofah. While at Anhill, we utilized the laundry service which was very affordable and borrowed bicycles to explore some of the routes the hotel has already mapped out for guests, both of which were great amenities that made our stay that much more special. Now to the staff party which I’m sure you’re all waiting to hear about. Not only were we invited but we were treated like special guests, sitting right in front of the stage. The night was full of delicious food and hilarious performances and to have been included was one of the highlights of our two weeks in Vietnam. Special shoutout to Ms. Linh, the guest experience manager, who helped us translate throughout the festive evening and who took it upon herself to make sure I didn’t consume anything I was allergic to. Other details worth noting: •The restaurant has some of the best food I had while traveling through Vietnam. The local dishes (the river clams, snails, and duck blood pudding) were all extremely flavorful and beautifully presented. They also make a four cheese pizza that rivals any I’ve ever had elsewhere and fresh croissants for breakfast that will make your head spin! •The ambiance of the spa is very nice and the treatment plans are very affordable. They also have happy hour discounts in the mornings and early afternoons. •If you wake up early enough, you can feed the koi fish in the pond. They are arguably the largest koi I’ve ever seen and the experience was quite unique. •Another early morning activity is the traditional Vietnamese coffee making where they will show you how to make your own cup of coffee from scratch. This property has a keen eye for detail but the most crucial detail they have gotten right is their ability to create an atmosphere that feels like home 8,000 miles away. To quote Maya Angelou, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Anhill made us feel like part of the family and for that we are forever grateful.

Very good homestay, clean and nice staff