Pengguna Tetamu
25 Julai 2024
So pleased with service the moment we pulled up. We were greeted with most respectful parking attendants, and we had plenty of time to checkin and gather all belongings. Hotel provided excellent breakfast selection, beautiful pool, fitness center, as well as a fun engaging shuttle ride to their closest drop off location. On our trip, thanks to our wonderful parking attendants we were able to meet, Hulk Hogan and Jimmy Hart!!! How bad ass vacation is that! We are forever grateful.
Now, for one unpleasant experience….
On our last night stay, we did experience a not so polite front desk associate. Our party wanted to utilize beautiful balcony area to play cards and laugh but there was a sign, stating bad weather patio was closed. We were bummed but made arrangements to sit inside lobby area instead. We also asked if we could have new top cover blankets for our room, coming back from the beach sand got all over them. We were told it would be a very long time before we would receive them, all blankets were locked up, and housekeeping was already gone. We stated no problem!! One of our party members got a little chilly inside lobby area, so we asked if we could have a small blanket to use. Associate handed us a small blanket to use so we could continue playing cards in lobby. We looked up weather conditions and storm had moved past, so we informed front desk associate storm moved passed, if we could use outside balcony. Extremely frustrated with us, front desk associate ripped signage off, unlocked door, and told us all mosquitoes were outside!! ***??? Next morning checking out, we informed hotel manager Laura one of her associates was unpleasant and rude last night. Ms. Laura apologized on behalf of her associate and informed us she would be speaking and addressing her behavior directly.
Thanks again, Fairfield Marriott for the wonderful stay, parking attendants were so wonderful and polite!! Thank you!
Terjemah