InterContinental Hotels Suites Hotel Cleveland

Nice place, clean and safe

Beautiful. Breakfast was everything. I felt important. The only thing i didnt like was how long it took for valet to get my car.

One of our double beds had several large brown dirty marks on the blanket . Looks like it was not changed. We called the main desk and they said they could not change them a that time, they just came a left clean sheets. The bathroom floor was not completely clean either. Staff was nice though.

Service seemed slow. The room was adequate, but not very comfortable. I guess for a hotel typically used to house medical patients or family, it was OK but not fabulous

The staff was extremely helpful and courteous, I stay here every year when I come to Cleveland Clinic for my appointments, wouldn’t stay anywhere else

It is close to the Cleveland Clinic and very easy to get to the appointments using the shuttle bus.

This hotel was a good place to stay for having an appointment at Cleveland Clinic with a shuttle that runs every 10 minutes. The rooms were spacious & clean, and the beds were comfortable. The breakfast buffet was delicious and the staff was very welcoming & helpful. We wished the toilets had been taller and that there could’ve been patient discounts available for our stay. This wasn’t our first visit and it won’t be our last.

Staff issues, but where doesn’t these days. Badly in need of updates. Shower very poor, food average at best.

From the time of your arrival till your check out you are treated with respect and kindness. Staff are always willing to provide any assistance you may need. The only negative was the bathroom door locked inside and you could not open it once inside the restroom. The staff said it would be taken care of ASAP. We would highly recommend this hotel!